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K3s USB failure?

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Peter W2IRT

K3s USB failure?

Hi guys,
I hope this is a case of pilot error here, but I think my K3s might have
suffered damage today and I need help in getting this back alive.

After I moved the radio out to the deck for Field Day everything worked
fine. Moved it back inside and I have no USB connectivity to any software
app that normally connects to. When I plug the USB-B cable into the USB port
on the back of the K3s I hear the Windows sound (twice) indicating that it's
connecting, the port shows up as it's supposed to in the device manager
(COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
Commander, or the K3 Utility can find the radio. I'm at a loss to understand
what could have happened here, but I'm completely dead in the water now. In
the menu, RS232 is set up USB.

The sound card portion of the USB port is fine (I can get audio from the K3s
into the computer, and generated .wav files play from the computer over the
air. I just have no CAT control, either way.

----------------------------------------------------

Regards,
Peter Dougherty

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Lovin' my K3S (S/N 10023)
73, Peter W2IRT

Chris_DL2MDU

Re: K3s USB failure?

That sounds like the virtual COM has been changed by the OS (Windows).

Have you checked the settings for CAT, PTT etc. in N1MM+ (Config >
Configure Ports...)

Is the Port for Radio the same like the one in the device manager?

73 de Chris, DL2MDU

Am 23.06.2019 um 21:32 schrieb Peter Dougherty:

> Hi guys,
> I hope this is a case of pilot error here, but I think my K3s might have
> suffered damage today and I need help in getting this back alive.
>
> After I moved the radio out to the deck for Field Day everything worked
> fine. Moved it back inside and I have no USB connectivity to any software
> app that normally connects to. When I plug the USB-B cable into the USB port
> on the back of the K3s I hear the Windows sound (twice) indicating that it's
> connecting, the port shows up as it's supposed to in the device manager
> (COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
> Commander, or the K3 Utility can find the radio. I'm at a loss to understand
> what could have happened here, but I'm completely dead in the water now. In
> the menu, RS232 is set up USB.
>
> The sound card portion of the USB port is fine (I can get audio from the K3s
> into the computer, and generated .wav files play from the computer over the
> air. I just have no CAT control, either way.
>
>
>
>
> ----------------------------------------------------
>
> Regards,
> Peter Dougherty
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

73 Chris, DL2MDU

ke9uw

Re: K3s USB failure?

In reply to this post by Peter W2IRT

Would a backup reload help here?

Chuck Jack Hawley
KE9UW

Sent from my iPhone, cjack

> On Jun 23, 2019, at 2:32 PM, Peter Dougherty <[hidden email]> wrote:
>
> Hi guys,
> I hope this is a case of pilot error here, but I think my K3s might have
> suffered damage today and I need help in getting this back alive.
>
> After I moved the radio out to the deck for Field Day everything worked
> fine. Moved it back inside and I have no USB connectivity to any software
> app that normally connects to. When I plug the USB-B cable into the USB port
> on the back of the K3s I hear the Windows sound (twice) indicating that it's
> connecting, the port shows up as it's supposed to in the device manager
> (COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
> Commander, or the K3 Utility can find the radio. I'm at a loss to understand
> what could have happened here, but I'm completely dead in the water now. In
> the menu, RS232 is set up USB.
>
> The sound card portion of the USB port is fine (I can get audio from the K3s
> into the computer, and generated .wav files play from the computer over the
> air. I just have no CAT control, either way.
>
>
>
>
> ----------------------------------------------------
>
> Regards,
> Peter Dougherty
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Chuck, KE9UW

Peter W2IRT

Re: K3s USB failure?

In reply to this post by Chris_DL2MDU

Yes, the ports are the same, and this happened whether the PC was plugged in
to the laptop, or any USB port on the desktop.

I've done a little bit more troubleshooting and it looks like a hardware
problem on the radio. When I plug the P3 interconnect into the P3 CAT stops
responding. With just the USB connection present it behaves. The instant I
plug in the P3 (the connector next to the USB plug on the K3s), I lose CAT
control. I'm leaving it unplugged at the moment, but it's not ideal.

- pjd

-----Original Message-----
From: [hidden email] <[hidden email]> On
Behalf Of Christian Friess
Sent: Sunday, June 23, 2019 4:34 PM
To: [hidden email]
Subject: Re: [Elecraft] K3s USB failure?

That sounds like the virtual COM has been changed by the OS (Windows).

Have you checked the settings for CAT, PTT etc. in N1MM+ (Config > Configure
Ports...)

Is the Port for Radio the same like the one in the device manager?

73 de Chris, DL2MDU

Am 23.06.2019 um 21:32 schrieb Peter Dougherty:

> Hi guys,
> I hope this is a case of pilot error here, but I think my K3s might
> have suffered damage today and I need help in getting this back alive.
>
> After I moved the radio out to the deck for Field Day everything
> worked fine. Moved it back inside and I have no USB connectivity to
> any software app that normally connects to. When I plug the USB-B
> cable into the USB port on the back of the K3s I hear the Windows
> sound (twice) indicating that it's connecting, the port shows up as
> it's supposed to in the device manager
> (COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab
> Suite Commander, or the K3 Utility can find the radio. I'm at a loss
> to understand what could have happened here, but I'm completely dead
> in the water now. In the menu, RS232 is set up USB.
>
> The sound card portion of the USB port is fine (I can get audio from
> the K3s into the computer, and generated .wav files play from the
> computer over the air. I just have no CAT control, either way.
>
>
>
>
> ----------------------------------------------------
>
> Regards,
> Peter Dougherty
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]
>

______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Please help support this email list: http://www.qsl.net/donate.html Message
delivered to [hidden email]

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Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Lovin' my K3S (S/N 10023)
73, Peter W2IRT

Bill K9YEQ

Re: K3s USB failure?

In reply to this post by Peter W2IRT

Did you disconnect USB devices, reboot the PC and then reconnect. Also look at device manager to make sure there are no error icons. If there are remove, then refresh.

73,
Bill
K9YEQ

https://wrj-tech.com/

-----Original Message-----
From: [hidden email] <[hidden email]> On Behalf Of Peter Dougherty
Sent: Sunday, June 23, 2019 2:33 PM
To: [hidden email]
Subject: [Elecraft] K3s USB failure?
Importance: High

Hi guys,
I hope this is a case of pilot error here, but I think my K3s might have suffered damage today and I need help in getting this back alive.

After I moved the radio out to the deck for Field Day everything worked fine. Moved it back inside and I have no USB connectivity to any software app that normally connects to. When I plug the USB-B cable into the USB port on the back of the K3s I hear the Windows sound (twice) indicating that it's connecting, the port shows up as it's supposed to in the device manager
(COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite Commander, or the K3 Utility can find the radio. I'm at a loss to understand what could have happened here, but I'm completely dead in the water now. In the menu, RS232 is set up USB.

The sound card portion of the USB port is fine (I can get audio from the K3s into the computer, and generated .wav files play from the computer over the air. I just have no CAT control, either way.

----------------------------------------------------

Regards,
Peter Dougherty

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email]
______________________________________________________________
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Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Peter W2IRT

Re: K3s USB failure?

Hi Bill,
Yes, I did all of that. Device manager is clean. When the problem is
occurring it still shows up normally, and as I mentioned, I can get audio
into the PC from the radio and out from the radio (with PTT switching). It's
just CAT control that's wonky.

- pjd

-----Original Message-----
From: Bill Johnson <[hidden email]>
Sent: Sunday, June 23, 2019 6:20 PM
To: Peter Dougherty <[hidden email]>; [hidden email]
Subject: RE: [Elecraft] K3s USB failure?

Did you disconnect USB devices, reboot the PC and then reconnect. Also look
at device manager to make sure there are no error icons. If there are
remove, then refresh.

73,
Bill
K9YEQ

https://wrj-tech.com/

-----Original Message-----
From: [hidden email] <[hidden email]> On
Behalf Of Peter Dougherty
Sent: Sunday, June 23, 2019 2:33 PM
To: [hidden email]
Subject: [Elecraft] K3s USB failure?
Importance: High

Hi guys,
I hope this is a case of pilot error here, but I think my K3s might have
suffered damage today and I need help in getting this back alive.

After I moved the radio out to the deck for Field Day everything worked
fine. Moved it back inside and I have no USB connectivity to any software
app that normally connects to. When I plug the USB-B cable into the USB port
on the back of the K3s I hear the Windows sound (twice) indicating that it's
connecting, the port shows up as it's supposed to in the device manager
(COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
Commander, or the K3 Utility can find the radio. I'm at a loss to understand
what could have happened here, but I'm completely dead in the water now. In
the menu, RS232 is set up USB.

The sound card portion of the USB port is fine (I can get audio from the K3s
into the computer, and generated .wav files play from the computer over the
air. I just have no CAT control, either way.

----------------------------------------------------

Regards,
Peter Dougherty

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message
delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Lovin' my K3S (S/N 10023)
73, Peter W2IRT

Elecraft mailing list

Re: K3s USB failure?

Make sure that BOTH DE9 connectors are firmly plugged onto the P3. I ran not this situation myself over the weekend. The serial data needs to flow through the P3 and back to the K3S where it is then used. If one of the DE9s is not properly connected you won’t have a full path and the USB will not work properly.

In my case I forgot to connect the top DE9 onto the P3 and things didn’t;t work. As soon as the connector was plugged in, the software (N1MM+) became very happy.

73!
Jack, W6FB

> On Jun 23, 2019, at 3:41 PM, Peter Dougherty <[hidden email]> wrote:
>
> Hi Bill,
> Yes, I did all of that. Device manager is clean. When the problem is
> occurring it still shows up normally, and as I mentioned, I can get audio
> into the PC from the radio and out from the radio (with PTT switching). It's
> just CAT control that's wonky.
>
> - pjd
>
> -----Original Message-----
> From: Bill Johnson <[hidden email]>
> Sent: Sunday, June 23, 2019 6:20 PM
> To: Peter Dougherty <[hidden email]>; [hidden email]
> Subject: RE: [Elecraft] K3s USB failure?
>
> Did you disconnect USB devices, reboot the PC and then reconnect. Also look
> at device manager to make sure there are no error icons. If there are
> remove, then refresh.
>
> 73,
> Bill
> K9YEQ
>
> https://wrj-tech.com/
>
> -----Original Message-----
> From: [hidden email] <[hidden email]> On
> Behalf Of Peter Dougherty
> Sent: Sunday, June 23, 2019 2:33 PM
> To: [hidden email]
> Subject: [Elecraft] K3s USB failure?
> Importance: High
>
> Hi guys,
> I hope this is a case of pilot error here, but I think my K3s might have
> suffered damage today and I need help in getting this back alive.
>
> After I moved the radio out to the deck for Field Day everything worked
> fine. Moved it back inside and I have no USB connectivity to any software
> app that normally connects to. When I plug the USB-B cable into the USB port
> on the back of the K3s I hear the Windows sound (twice) indicating that it's
> connecting, the port shows up as it's supposed to in the device manager
> (COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
> Commander, or the K3 Utility can find the radio. I'm at a loss to understand
> what could have happened here, but I'm completely dead in the water now. In
> the menu, RS232 is set up USB.
>
> The sound card portion of the USB port is fine (I can get audio from the K3s
> into the computer, and generated .wav files play from the computer over the
> air. I just have no CAT control, either way.
>
>
>
>
> ----------------------------------------------------
>
> Regards,
> Peter Dougherty
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message
> delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Peter W2IRT

Re: K3s USB failure?

Hmm. This is interesting. I never disconnected the P3, and it sat on my main operating desk all weekend. It was just the K3s that went outside (sunny/dry and less than 10 feet from my shack desk).

I disconnected all the cables from the back of the K3s inside, brought it out, connected it to my spare PSU, plugged it into the computer and everything came up perfectly and I was ready to go in under a minute.

This afternoon I brought it in, reconnected all the cables and that's when I noticed the problem. I didn't touch either of the DE9 plugs on the P3, and they're tightened down securely on that panadapter end. But something is definitely amiss from the other end; either the RJ-45 plug on that cable, or the connector on the radio itself. Again, if I wiggle the connector, power the radio down, and restart Commander or N1MM (or the K3 Util), it MAY work. Or not.

- pjd

-----Original Message-----
From: Jack Brindle <[hidden email]>
Sent: Sunday, June 23, 2019 6:54 PM
To: Peter Dougherty <[hidden email]>
Cc: Bill Johnson <[hidden email]>; [hidden email]
Subject: Re: [Elecraft] K3s USB failure?

Make sure that BOTH DE9 connectors are firmly plugged onto the P3. I ran not this situation myself over the weekend. The serial data needs to flow through the P3 and back to the K3S where it is then used. If one of the DE9s is not properly connected you won’t have a full path and the USB will not work properly.

In my case I forgot to connect the top DE9 onto the P3 and things didn’t;t work. As soon as the connector was plugged in, the software (N1MM+) became very happy.

73!
Jack, W6FB

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Lovin' my K3S (S/N 10023)
73, Peter W2IRT

Bill K9YEQ

Re: K3s USB failure?

Peter, that is a connection/connector failure!

73,
Bill
K9YEQ

https://wrj-tech.com/

-----Original Message-----
From: Peter Dougherty <[hidden email]>
Sent: Sunday, June 23, 2019 6:35 PM
To: 'Jack Brindle' <[hidden email]>
Cc: 'Bill Johnson' <[hidden email]>; [hidden email]
Subject: RE: [Elecraft] K3s USB failure?

Hmm. This is interesting. I never disconnected the P3, and it sat on my main operating desk all weekend. It was just the K3s that went outside (sunny/dry and less than 10 feet from my shack desk).

I disconnected all the cables from the back of the K3s inside, brought it out, connected it to my spare PSU, plugged it into the computer and everything came up perfectly and I was ready to go in under a minute.

This afternoon I brought it in, reconnected all the cables and that's when I noticed the problem. I didn't touch either of the DE9 plugs on the P3, and they're tightened down securely on that panadapter end. But something is definitely amiss from the other end; either the RJ-45 plug on that cable, or the connector on the radio itself. Again, if I wiggle the connector, power the radio down, and restart Commander or N1MM (or the K3 Util), it MAY work. Or not.

- pjd

-----Original Message-----
From: Jack Brindle <[hidden email]>
Sent: Sunday, June 23, 2019 6:54 PM
To: Peter Dougherty <[hidden email]>
Cc: Bill Johnson <[hidden email]>; [hidden email]
Subject: Re: [Elecraft] K3s USB failure?

Make sure that BOTH DE9 connectors are firmly plugged onto the P3. I ran not this situation myself over the weekend. The serial data needs to flow through the P3 and back to the K3S where it is then used. If one of the DE9s is not properly connected you won’t have a full path and the USB will not work properly.

In my case I forgot to connect the top DE9 onto the P3 and things didn’t;t work. As soon as the connector was plugged in, the software (N1MM+) became very happy.

73!
Jack, W6FB

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Nr4c

Re: K3s USB failure?

In reply to this post by Peter W2IRT

Check RS-232 setting CONFIG menu. It should be USB.

Sent from my iPhone
...nr4c. bill

> On Jun 23, 2019, at 6:41 PM, Peter Dougherty <[hidden email]> wrote:
>
> Hi Bill,
> Yes, I did all of that. Device manager is clean. When the problem is
> occurring it still shows up normally, and as I mentioned, I can get audio
> into the PC from the radio and out from the radio (with PTT switching). It's
> just CAT control that's wonky.
>
> - pjd
>
> -----Original Message-----
> From: Bill Johnson <[hidden email]>
> Sent: Sunday, June 23, 2019 6:20 PM
> To: Peter Dougherty <[hidden email]>; [hidden email]
> Subject: RE: [Elecraft] K3s USB failure?
>
> Did you disconnect USB devices, reboot the PC and then reconnect. Also look
> at device manager to make sure there are no error icons. If there are
> remove, then refresh.
>
> 73,
> Bill
> K9YEQ
>
> https://wrj-tech.com/
>
> -----Original Message-----
> From: [hidden email] <[hidden email]> On
> Behalf Of Peter Dougherty
> Sent: Sunday, June 23, 2019 2:33 PM
> To: [hidden email]
> Subject: [Elecraft] K3s USB failure?
> Importance: High
>
> Hi guys,
> I hope this is a case of pilot error here, but I think my K3s might have
> suffered damage today and I need help in getting this back alive.
>
> After I moved the radio out to the deck for Field Day everything worked
> fine. Moved it back inside and I have no USB connectivity to any software
> app that normally connects to. When I plug the USB-B cable into the USB port
> on the back of the K3s I hear the Windows sound (twice) indicating that it's
> connecting, the port shows up as it's supposed to in the device manager
> (COM-5 on the desktop, COM-3 on the laptop), but neither N1MM+, DX Lab Suite
> Commander, or the K3 Utility can find the radio. I'm at a loss to understand
> what could have happened here, but I'm completely dead in the water now. In
> the menu, RS232 is set up USB.
>
> The sound card portion of the USB port is fine (I can get audio from the K3s
> into the computer, and generated .wav files play from the computer over the
> air. I just have no CAT control, either way.
>
>
>
>
> ----------------------------------------------------
>
> Regards,
> Peter Dougherty
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message
> delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Elecraft mailing list

Re: K3s USB failure?

In reply to this post by Peter W2IRT

Check the pins on the RJ-45 connector on the K3S. They can be damaged if you accidentally insert something besides the RJ-45 plug. You may be able to straighten them, but if that object was metal and the K3S was powered on at the time there is probably going to be other damage.

I would remove the cable from the P3, then resigner it just to make sure. Also, to make sure - if the RJ-45 is _not_ plugged into the K3S, does the USB communications work properly? I think that is what you are indicating. If so, the connector and the cable are suspect.

73!
Jack, W6FB

> On Jun 23, 2019, at 4:34 PM, Peter Dougherty <[hidden email]> wrote:
>
> Hmm. This is interesting. I never disconnected the P3, and it sat on my main operating desk all weekend. It was just the K3s that went outside (sunny/dry and less than 10 feet from my shack desk).
>
> I disconnected all the cables from the back of the K3s inside, brought it out, connected it to my spare PSU, plugged it into the computer and everything came up perfectly and I was ready to go in under a minute.
>
> This afternoon I brought it in, reconnected all the cables and that's when I noticed the problem. I didn't touch either of the DE9 plugs on the P3, and they're tightened down securely on that panadapter end. But something is definitely amiss from the other end; either the RJ-45 plug on that cable, or the connector on the radio itself. Again, if I wiggle the connector, power the radio down, and restart Commander or N1MM (or the K3 Util), it MAY work. Or not.
>
> - pjd
>
> -----Original Message-----
> From: Jack Brindle <[hidden email]>
> Sent: Sunday, June 23, 2019 6:54 PM
> To: Peter Dougherty <[hidden email]>
> Cc: Bill Johnson <[hidden email]>; [hidden email]
> Subject: Re: [Elecraft] K3s USB failure?
>
> Make sure that BOTH DE9 connectors are firmly plugged onto the P3. I ran not this situation myself over the weekend. The serial data needs to flow through the P3 and back to the K3S where it is then used. If one of the DE9s is not properly connected you won’t have a full path and the USB will not work properly.
>
> In my case I forgot to connect the top DE9 onto the P3 and things didn’t;t work. As soon as the connector was plugged in, the software (N1MM+) became very happy.
>
> 73!
> Jack, W6FB
>
>
>