KX3 orders

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KX3 orders

bles
I see people who ordered their radios on 12/29/2011 are getting them.

I ordered my KX3 kit by phone on 12/28/2011 13:58 CST and I'm still
waiting for anything from Elecraft.

One guy I know ordered his KX3 two hours before me and he got his KX3
(#206)  about 4-5 weeks ago.

I sure would like to know what queuing algorithm they are using?
Apparently, it isn't FIFO.

Elecraft (unintentionally) misled customers into thinking they would
have some sort of production in place when they started taking orders.  
What the heck did they do between 12/27/2011 - 3/29/2012? Apparently,
they had over 300 orders in just the two hour period before I called and
ordered.

I spent most of my 37 years working in research, even I would have
"Staffed up" when I started getting hundreds of orders the first two
days and more kept pouring in over the next few weeks.

I'm new to Amateur radio and bought my KX1 and K3 kits on the
recommendation of a old timer.  According to him Elecraft has been down
this road at least once before with the K3.  So, it's not like they
don't have experience.






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Re: KX3 orders

Tony Estep
On Sat, Jun 23, 2012 at 8:59 AM, bles <[hidden email]> wrote:

> ....I sure would like to know what queuing algorithm they are using?...
>

=======
Relax, folks. The lag between order and shipment will decline at a rate
determined by the Quarpiski function, until eventually, far in the future,
it will be measured in milliseconds. But the amazing part is that this
obscure mathematical function is not a purely asymptotic decay; if certain
conditions are met, the lag will continue to decline thereafter until
eventually the KX3 will be shipped before the order is received. This will
be accomplished by the use of faster-than-light neutrinos in the
order-handling queue, a trick that will be implemented by a
soon-forthcoming firmware update (presently in alpha).

Tony KT0NY


--
http://www.isb.edu/faculty/facultydir.aspx?ddlFaculty=352
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Re: KX3 orders

MontyS
In reply to this post by bles
Whoever,

The Elecraft website clearly states that kits and assembled units are made on different lines.  
It also shows the shipping status separately for kits and assembled units.
If you have been following the reflector, you know that kit shipments started later than assembled units due to assembly manual improvements.

Monty K2DLJ
On Jun 23, 2012, at 9:59 AM, bles wrote:

> I see people who ordered their radios on 12/29/2011 are getting them.
>
> I ordered my KX3 kit by phone on 12/28/2011 13:58 CST and I'm still
> waiting for anything from Elecraft.
>
> One guy I know ordered his KX3 two hours before me and he got his KX3
> (#206)  about 4-5 weeks ago.
>
> I sure would like to know what queuing algorithm they are using?
> Apparently, it isn't FIFO.
>
> Elecraft (unintentionally) misled customers into thinking they would
> have some sort of production in place when they started taking orders.  
> What the heck did they do between 12/27/2011 - 3/29/2012? Apparently,
> they had over 300 orders in just the two hour period before I called and
> ordered.
>
> I spent most of my 37 years working in research, even I would have
> "Staffed up" when I started getting hundreds of orders the first two
> days and more kept pouring in over the next few weeks.
>
> I'm new to Amateur radio and bought my KX1 and K3 kits on the
> recommendation of a old timer.  According to him Elecraft has been down
> this road at least once before with the K3.  So, it's not like they
> don't have experience.
>
>
>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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Re: KX3 orders

Jim Rhodes-2
In reply to this post by bles
Well first off, make sure you are comparing apples to apples and oranges to
oranges in your research. There are 2 lists, built and kit. And I don't
know which list is longer. The built rigs started shipping first as there
are fewer packaging steps in shipping a built rig as well as the issue of
the assembly manual had not been completed at the time the first built rigs
shipped. As for "staffing up" you have to realize that even though Elecraft
has a big reach, they are not what you would call a huge outfit. Going out
and hiring and training a temporary staff to assemble a slew of radios in
the shortest time possible would detract from their on going operation,
besides the quality control that would be sacrificed by doing it that way.
I didn't order my kit until sometime in April, so I know I will be waiting
all summer. Quality takes time, I can wait.

On Sat, Jun 23, 2012 at 8:59 AM, bles <[hidden email]> wrote:

> I see people who ordered their radios on 12/29/2011 are getting them.
>
> I ordered my KX3 kit by phone on 12/28/2011 13:58 CST and I'm still
> waiting for anything from Elecraft.
>
> One guy I know ordered his KX3 two hours before me and he got his KX3
> (#206)  about 4-5 weeks ago.
>
> I sure would like to know what queuing algorithm they are using?
> Apparently, it isn't FIFO.
>
> Elecraft (unintentionally) misled customers into thinking they would
> have some sort of production in place when they started taking orders.
> What the heck did they do between 12/27/2011 - 3/29/2012? Apparently,
> they had over 300 orders in just the two hour period before I called and
> ordered.
>
> I spent most of my 37 years working in research, even I would have
> "Staffed up" when I started getting hundreds of orders the first two
> days and more kept pouring in over the next few weeks.
>
> I'm new to Amateur radio and bought my KX1 and K3 kits on the
> recommendation of a old timer.  According to him Elecraft has been down
> this road at least once before with the K3.  So, it's not like they
> don't have experience.
>
>
>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>



--
Jim K0XU
[hidden email]
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Re: KX3 orders

Jim Rogers, W4ATK
In reply to this post by bles
And, in addition to all of the other responses to this, the KX3 is not the only item in the Elecraft product line. So orders for other items have to be handled as well.


Jim, W4ATK
On Jun 23, 2012, at 8:59 AM, bles wrote:

> I see people who ordered their radios on 12/29/2011 are getting them.
>
> I ordered my KX3 kit by phone on 12/28/2011 13:58 CST and I'm still
> waiting for anything from Elecraft.
>
> One guy I know ordered his KX3 two hours before me and he got his KX3
> (#206)  about 4-5 weeks ago.
>
> I sure would like to know what queuing algorithm they are using?
> Apparently, it isn't FIFO.
>
> Elecraft (unintentionally) misled customers into thinking they would
> have some sort of production in place when they started taking orders.  
> What the heck did they do between 12/27/2011 - 3/29/2012? Apparently,
> they had over 300 orders in just the two hour period before I called and
> ordered.
>
> I spent most of my 37 years working in research, even I would have
> "Staffed up" when I started getting hundreds of orders the first two
> days and more kept pouring in over the next few weeks.
>
> I'm new to Amateur radio and bought my KX1 and K3 kits on the
> recommendation of a old timer.  According to him Elecraft has been down
> this road at least once before with the K3.  So, it's not like they
> don't have experience.
>
>
>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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Re: KX3 orders

Dave KK7SS
In reply to this post by bles
I don't think  Elecraft subscribes to the "Hire and Fire " philosophy that seems to be current in most arenas.

 At least, I hope so!

BTW - I started in R&D in 1955.


--
Dave G  KK7SS
Richland, WA
KX3 #097


From: bles <[hidden email]>

I spent most of my 37 years working in research, even I would have
"Staffed up" when I started getting hundreds of orders the first two
days and more kept pouring in over the next few weeks.
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Re: KX3 orders

bles
In reply to this post by Jim Rhodes-2
Thanks for the lecture on what the website says, multiple times...

Do some of you people have stock in Elecraft?

Geesh!  You can't let anyone say anything critical about Elecraft
without getting all hissy about it.

Congress is having less trouble getting answers from Holder than
customers are having getting information about their KX3 orders.

When I saw the date/time for the current order number generated by the
K3 Order number conversion spreadsheet for *THE KITS* go past the time I
ordered mine I called Elecraft to ask if they had my order.

That was the first time I bothered them in almost 6 months.  The only
information I got was that they have my order.

When it went 2 hours past I sent Eric and email, told him it was a phone
order and he asked for my order number.

Again, I placed a phone order.  I have no freak'n order number.  If I
had an order number I'd be patiently waiting, wishing that there was
some competition to the KX3 so they would get their act together.

Before you start sending emails about PST vs local time I ordered at
12/28/2011 13:58 CST and the last order number converts to 12/28/2011
13:59.   Now, that could be EST, CST, MST, or PST.   I'm guessing PST
but apparently even that is a secret.

If the conversion tool is bogus then why can't they just tell us we
can't go by it?



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Re: KX3 orders

Lou Voerman W2ROW
The conversion of order number to date/time is in UTC. My kit just shipped and I ordered at 13:25 (UTC) on 12/28/2011 (08:25 EST). You ordered at 13:58 CST on the same date, that would put your order at 19:58 UTC, about six hours after the time for currently shipping kits.

73,
Lou  W2ROW


bles wrote
...
Before you start sending emails about PST vs local time I ordered at
12/28/2011 13:58 CST and the last order number converts to 12/28/2011
13:59.   Now, that could be EST, CST, MST, or PST.   I'm guessing PST
but apparently even that is a secret.

If the conversion tool is bogus then why can't they just tell us we
can't go by it?



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Re: KX3 orders

Jeff Herr
In reply to this post by Dave KK7SS
I does no good to staff up unless all the manufacturing processes are in
place.
Boms all set
Inventory in required qty...down to every nut and screw
Workstations ready to be manned
Kitting all ready
And instructions for each work station/operation


They are probably killing themselves to balance ramp up against predicted
final demand....its bad to over staff!

Give them a break, its harder than you think!




-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Dave KK7SS
Sent: Saturday, June 23, 2012 9:38 AM
To: [hidden email]
Subject: Re: [Elecraft] KX3 orders

I don't think  Elecraft subscribes to the "Hire and Fire " philosophy that
seems to be current in most arenas.

 At least, I hope so!

BTW - I started in R&D in 1955.


--
Dave G  KK7SS
Richland, WA
KX3 #097


From: bles <[hidden email]>

I spent most of my 37 years working in research, even I would have "Staffed
up" when I started getting hundreds of orders the first two days and more
kept pouring in over the next few weeks.
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Re: KX3 orders

Bill K9YEQ
Dave,

I concur.

We are amateurs.  Many among us have all the answers.  We really have no
clue unless we walk in the other person's shoes... but, then we want
everything now and we raised our kids in the instant gratification computer
generation, and therefore since communication can be instant, we can wail
away at "progress" and we want "change" now!  OMG, here I am ranting... oh,
because I have a keyboard and a car? I can control everything. And on and
on....  

Let's spare the reflector.

Happy FD!!!

73,
Bill
K9YEQ

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Jeff Herr

I does no good to staff up unless all the manufacturing processes are in
place.
Boms all set
Inventory in required qty...down to every nut and screw Workstations ready
to be manned Kitting all ready And instructions for each work
station/operation

They are probably killing themselves to balance ramp up against predicted
final demand....its bad to over staff!

Give them a break, its harder than you think!
-----Original Message-----

I don't think  Elecraft subscribes to the "Hire and Fire " philosophy that
seems to be current in most arenas.
 At least, I hope so!
BTW - I started in R&D in 1955.
--
Dave G  KK7SS
Richland, WA
KX3 #097

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