"New K3 utility software required" message on my K3?????

[NH7RO]

I've been trying to reload my DSP 1 and DSP 2 software as I've been getting error messages  (ERR DSE, ERR DS2, etc. today on my K3  (serial #5528 built summer 2011).

While trying the reload I now get another message ticker-taping on my K3's display:

"NEW K3 UTILITY SOFTWARE REQUIRED"

How and where do I install this, please?

Jeff,  NH7RO

[Don Wilhelm-4]

Jeff,

That message is telling you that you are using an old version of K3
Utility, and that older version does not support the newer K3 firmware load.

Just download the latest version of K3 Utility and all should be OK.
Go to http://www.elecraft.com/K3/software/K3_Utility_Setup_1_4_10_11.exe 
to download it.

In general, when you see something like this message, go to
www.elecraft.com and you will find what is needed there.

73,
Don w3FPR

On 1/21/2012 7:02 PM, NH7RO wrote:

> I've been trying to reload my DSP 1 and DSP 2 software as I've been getting
> error messages  (ERR DSE, ERR DS2, etc. today on my K3  (serial #5528 built
> summer 2011).
>
> While trying the reload I now get another message ticker-taping on my K3's
> display:
>
> "NEW K3 UTILITY SOFTWARE REQUIRED"
>
> How and where do I install this, please?
>
> Jeff,  NH7RO
>
>

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[NH7RO]

OK, Don, but I already uninstalled my original K3 utility and downloaded the latest version.  I'm still getting the same message on my K3.

Perhaps I'll uninstall and reinstall eveything all over again.  Pulling my hair out, too.

It all started when I was operating split this morning to work VP6T on 12m, then I qsy'd to 10m to work them there and later noticed I couldn't hear anything on my sub receiver.

Long story short I checked the config menu settings and then started getting the ERR DSE message there (E000202 and E05008d, too) and then the New K3 Utility message cropped up on my screen...

Thanks for your help and any other comments/suggestions welcome.

I'll post here as soon as I might be succesful (fingers crossed on the DSP2 upload!)

73, Jeff  

[Dick Dievendorff]

This could be data corruption while loading the DSP.  

The DSP load frame contains a prefix and if that prefix is not what the MCU
firmware's DSP loader expects, the MCU firmware may interpret the corrupted
frame as an old DSP load protocol that we retired a few years ago and issue
that diagnostic message on the K3 LCD front panel.

If you have an alternate USB port on your computer, another computer, or
USB-to-Serial adapter, give that a try.  I'd reload all firmware if it were
my radio.

Dick, K6KR


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of NH7RO
Sent: Saturday, January 21, 2012 4:45 PM
To: [hidden email]
Subject: Re: [Elecraft] "New K3 utility software required" message on my
K3?????

OK, Don, but I already uninstalled my original K3 utility and downloaded the
latest version.  I'm still getting the same message on my K3.

Perhaps I'll uninstall and reinstall eveything all over again.  Pulling my
hair out, too.

It all started when I was operating split this morning to work VP6T on 12m,
then I qsy'd to 10m to work them there and later noticed I couldn't hear
anything on my sub receiver.

Long story short I checked the config menu settings and then started getting
the ERR DSE message there (E000202 and E05008d, too) and then the New K3
Utility message cropped up on my screen...

Thanks for your help and any other comments/suggestions welcome.

I'll post here as soon as I might be succesful (fingers crossed on the DSP2
upload!)

73, Jeff  

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[Jim AB3CV]

If you're using a laptop computer make sure it's plugged in while doing
updates. I found updates impossible using my shiny new Dell with the USB
cable (FTDI) if it was not plugged in.

73

jim ab3cv
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[NH7RO]

Thanks for that; maybe the particular USB port is the culprit.  Everytime I try downloading the DSP firmware I get almost all the way through THEN this error message shows up:

DSP1 firmware load failed.  Error code: 0xE2000048: No response to poll while synchronizing to buffer boundary."

I'll try a different USB port and try the whole thing again (perhaps the 7th or 8th time around so far).

Will report back as soon as anything further develops.

[NH7RO]

Tried a different USB port to no avail. (I am using a desktop PC with the Elecraft KUSB cable)

Tried a partial reset and reloading of the MCU which didn't end up changing anything.  I still get the NEW K3 UTIL. SOFTWARE message.

The DSP reload always fails.

I'm about to do a FULL RESET and try and try again....

[NH7RO]

Jim, I am using the Sabrent CB-FTDI usb cable Elecraft sent me last summer.

[AK4IK_Ian]

Jeff, have you tried rebooting both your computer and the K3?  Sometimes, once a USB or other port gets "gummed up", as it were, a complete reboot of the systems involved will clear the issue and allow you to continue whatever operation you are trying.

Hope this helps

Ian Kahn, KM4IK
Roswell, GA
[e-mail]
K3 #281, P3 #688, KPA500 #?

[NH7RO]

Yes, Ian; about 20 times for the K3 and three or four times for the computer.  No difference.

Thanks for the suggestion anyway.

Am trying to manually configure things now but it's taking 10-15 minutes just to set the 13kHz filter b/w to 13!  (turning the tuning dial doesn't seem to have any effect; I'm beginning to think this radio is seriously sick)

[NH7RO]

Now I have "No DVR" No ATU" and No sub-receiver" according to my display; this nightmare just gets worse and worse.

Am about ready to throw in the towel for today (I've been wrestling with this all day long; ever since I realized I couldn't hear the stations calling VP6T on the sub receiver---that was about 10:30am local and it's now about 7:30 in the evening)---I'm beat!

Probably will have to call Elecraft come Monday morning and hope for the best.

Thank you all who emailed and responded to my need for help---it is much appreciated.

I may try another session of frustration tomorrow before I go to work in the late afternoon; at any rate as as soon as something works out I'll be back here to advise the forum.

73,  Jeff

[Dick Dievendorff]

This sounds like the FPF may not be updated.  There are dependencies between
MCU, FPF, and DSP files that are released together.

Have you loaded all firmware from a consistent set of version files (perhaps
the production set on the Elecraft main web site), or are you trying to load
the files independently?

Dick, K6KR


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of NH7RO
Sent: Saturday, January 21, 2012 9:30 PM
To: [hidden email]
Subject: Re: [Elecraft] "New K3 utility software required" message on my
K3?????

Now I have "No DVR" No ATU" and No sub-receiver" according to my display;
this nightmare just gets worse and worse.

Am about ready to throw in the towel for today (I've been wrestling with
this all day long; ever since I realized I couldn't hear the stations
calling VP6T on the sub receiver---that was about 10:30am local and it's now
about 7:30 in the evening)---I'm beat!

Probably will have to call Elecraft come Monday morning and hope for the
best.

Thank you all who emailed and responded to my need for help---it is much
appreciated.

I may try another session of frustration tomorrow before I go to work in the
late afternoon; at any rate as as soon as something works out I'll be back
here to advise the forum.

73,  Jeff

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e-on-my-K3-tp7212149p7212674.html
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[NH7RO]

I think they're all from the same set as I uninstalled and reinstalled the K3 Utility from the website today.  The version is 1.4.10.11 as far as I can determine.  I'm not very computer savvy but I manage to stumble along fairly well most of the time.  This problem has really got me stumped, though.

I was just about to uninstall everything again and start over when I saw your post.

One thing I've noted is that the utility (or maybe it's the K3) says it doesn't recognize the version number of the dsp that I try downloading, even though it says 2.73 as already being installed.

[Dick Dievendorff]

Let me suggest this: Don't reinstall the K3 Utility any more .  You have a
current version.

However, you might want to get fresh K3 firmware from the Elecraft FTP site.
The K3 Utility does not include K3 firmware, it fetches firmware files from
a web site and sends those files to the K3.

Create a new empty folder (directory) somewhere on your computer, and use
the Firmware tab's Browse button to navigate to that new empty folder.
Click "Copy New Files From Elecraft". This should get the latest production
(not beta)  firmware from the Elecraft web site. Then click "Send All
Firmware to K3", not "Send All New Firmware to K3".   You'll get a complete
set of firmware files that are intended to work together.

>From your description, it sounds like the communications path from PC to K3
has become marginal, this is why we're suggesting different computer,
different USB hub, different cable if you can. There is a long list of USB
to serial adapter troubleshooting ideas in K3 Utility Help, I'm hoping that
the answer to your problem is somewhere in there.  But it's a really long
list.

I'd contact k3support at Elecraft dot com in the morning.   There are some
resistance and voltage checks that can be made to determine if the KIO3 is
working properly.  If you can always load a new MCU it sounds like the path
is somewhat OK.   The DSP load is a bit more demanding of clean
communciations.

Dick, K6KR


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of NH7RO
Sent: Saturday, January 21, 2012 9:42 PM
To: [hidden email]
Subject: Re: [Elecraft] "New K3 utility software required" message on my
K3?????

I think they're all from the same set as I uninstalled and reinstalled the
K3 Utility from the website today.  The version is 1.4.10.11 as far as I can
determine.  I'm not very computer savvy but I manage to stumble along fairly
well most of the time.  This problem has really got me stumped, though.

I was just about to uninstall everything again and start over when I saw
your post.

One thing I've noted is that the utility (or maybe it's the K3) says it
doesn't recognize the version number of the dsp that I try downloading, even
though it says 2.73 as already being installed.

--
View this message in context:
http://elecraft.365791.n2.nabble.com/New-K3-utility-software-required-messag
e-on-my-K3-tp7212149p7212697.html
Sent from the Elecraft mailing list archive at Nabble.com.
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[doberman]

In my dreams........ sigh


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[Tony Estep]

On Sun, Jan 22, 2012 at 12:21 AM, Dick Dievendorff <[hidden email]> wrote:
>...it sounds like the communications path from PC to K3
> has become marginal, this is why we're suggesting different computer,
> different USB hub, different cable...The DSP load is a bit more demanding of clean
> communciations.
>
I don't want to be a naysayer, but I think this is a flaw in the
update system. Every day millions of users update phone apps, even
their phone's OS, and their PC or Mac apps and OS, even their Mac
firmware, over a lousy and intermittent connection. If the connection
goes down in the middle, no problem - the error correction takes care
of it. You can turn your machine off right in the middle and it will
recover without error. It couldn't be otherwise; there's no way to
explain to consumer users that the connection has to be solid. I
realize it's more code on both ends, but I think this is something
Elecraft should look at.

73,
Tony KT0NY





--
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[Pierfrancesco Caci]

>>>>> "Tony" == Tony Estep <[hidden email]> writes:


    Tony> firmware, over a lousy and intermittent connection. If the connection
    Tony> goes down in the middle, no problem - the error correction takes care
    Tony> of it. You can turn your machine off right in the middle and it will
    Tony> recover without error. It couldn't be otherwise; there's no way to

You have to admit though that a smartphone has a bit more memory and a
generally more powerful cpu than your radio...

--
Pierfrancesco Caci, ik5pvx
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[Tony Estep]

On Sun, Jan 22, 2012 at 12:20 PM, Dick Dievendorff <[hidden email]> wrote:
> ....It's a long way from the Microchip PIC18 we're using in the K3, KX3, and
> KPA500 (64K instruction words, 4K RAM, 1K EEPROM)  to the devices used in an
> iPhone...
===========
Yeah, very true, Dick. I know enough PIC programming to realize that
you have done a great job to squeeze so much functionality out of that
instruction repertoire. But the price of processing keeps coming way
down (Raspberry Pi 25 bucks, just for one of many examples), so I
guess someday there will be a new generation.....

Tony KT0NY
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[Dick Dievendorff]

It is indeed amazing. We found a PIC32 knock off for an Arduino Uno for $26. Unfortunately or fortunately our engineering staff is quite small and enough of an existing code base that ports are non trivial.



Dick

On Jan 22, 2012, at 11:21, Tony Estep <[hidden email]> wrote:

> On Sun, Jan 22, 2012 at 12:20 PM, Dick Dievendorff <[hidden email]> wrote:
>> ....It's a long way from the Microchip PIC18 we're using in the K3, KX3, and
>> KPA500 (64K instruction words, 4K RAM, 1K EEPROM)  to the devices used in an
>> iPhone...
> ===========
> Yeah, very true, Dick. I know enough PIC programming to realize that
> you have done a great job to squeeze so much functionality out of that
> instruction repertoire. But the price of processing keeps coming way
> down (Raspberry Pi 25 bucks, just for one of many examples), so I
> guess someday there will be a new generation.....
>
> Tony KT0NY
> ______________________________________________________________
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[NH7RO]

Thanks for the suggestion; while I'm not too confident that I'll be successful doing that (I don't have much luck when it comes to creating folders and files and extracting this and that and such) I may give it a try or two and see what happens.

Late last night (I couldn't stop until after midnight I was so determined) I actually managed a successful load of all the firmware---even the DVR and both dsps loaded!

The bad news is after some time spent in the CONFIG menu resetting the various parameters as I had them before---I started getting the ERR DSE error message again on the K3.  Now it always says

"E 010C 0C  ERR DSE" when I power it up.

I'm going to disconnect everything except the DC power cable and the KUSB cable and try it all over again just in case it'll save me shipping it off to Aptos this week.

What worries me is that it's not so much the USB connection but some kind of failure or glitch in the DSP board (just my hunch; nothing more).

Will try to report back before I head off to work in 5 or 6 hours from now...

73, Jeff