New to Elecraft and my experience

[James Cizek]

So I purchased a KX3 kit recently.  It arrived and I carefully built it.  I
have a well equipped workbench with all the proper tools and instruments
for doing small electronic work as I design a lot of stuff.

My KX3 worked on receive right the first time, but wouldn't transmit.
After many emails back and forth (on a weekend no less!!) from Wayne and
the crew, it was decided I needed to send it back.  I did so and Joe worked
on the unit.  He found a *demolished* surface mount capacitor on the
control board.  I unpacked my parts from bubble wrap directly onto the
static mat at my workbench and used all the appropriate tools to assemble
(ie, nutdrivers for standoffs, not pliers, etc!!).  I know I didn't cause
the damage.

But, how would they know that?  When Joe called me and then emailed me a
picture, I thought... I'm in for it. There is no way they are going to
believe me that I didn't damage it.  Well, I didn't have to.  Joe didn't
even ask.  He just fixed it under warranty and said "don't know how or when
it happened, we just want you to be happy with your purchase"

This is not the customer service I've become accustomed to with any
vendor!  Huge kudos to the owners and employees of Elecraft.  This kind of
treatment as a customer is unheard of in today's world and I can't say
enough good things about the experience.  Nothing is perfect, eventually
something will sneak by and these guys not only stepped up to the plate,
but went above and beyond to make it right, and make it right FAST!

Thank you all very much.  I appreciate all the help and wanted the group to
know ( I suspect this isn't new news to anyone on this list!!) that
Elecraft has made a new customer out of me that will definitely be a
repeat!

Thanks for taking the time to read this.  It was important to me to
publicly pass my thanks on to these guys!!  Wish more companies were like
this!

73
James
KI0KN
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[Scott Manthe-2]

Now you know why we so readily drink the Elecraft Kool-Aide... ;)

73 and welcome aboard!
Scott N9AA


On 5/22/18 1:43 PM, James Cizek wrote:

> So I purchased a KX3 kit recently.  It arrived and I carefully built it.  I
> have a well equipped workbench with all the proper tools and instruments
> for doing small electronic work as I design a lot of stuff.
>
> My KX3 worked on receive right the first time, but wouldn't transmit.
> After many emails back and forth (on a weekend no less!!) from Wayne and
> the crew, it was decided I needed to send it back.  I did so and Joe worked
> on the unit.  He found a *demolished* surface mount capacitor on the
> control board.  I unpacked my parts from bubble wrap directly onto the
> static mat at my workbench and used all the appropriate tools to assemble
> (ie, nutdrivers for standoffs, not pliers, etc!!).  I know I didn't cause
> the damage.
>
> But, how would they know that?  When Joe called me and then emailed me a
> picture, I thought... I'm in for it. There is no way they are going to
> believe me that I didn't damage it.  Well, I didn't have to.  Joe didn't
> even ask.  He just fixed it under warranty and said "don't know how or when
> it happened, we just want you to be happy with your purchase"
>
> This is not the customer service I've become accustomed to with any
> vendor!  Huge kudos to the owners and employees of Elecraft.  This kind of
> treatment as a customer is unheard of in today's world and I can't say
> enough good things about the experience.  Nothing is perfect, eventually
> something will sneak by and these guys not only stepped up to the plate,
> but went above and beyond to make it right, and make it right FAST!
>
> Thank you all very much.  I appreciate all the help and wanted the group to
> know ( I suspect this isn't new news to anyone on this list!!) that
> Elecraft has made a new customer out of me that will definitely be a
> repeat!
>
> Thanks for taking the time to read this.  It was important to me to
> publicly pass my thanks on to these guys!!  Wish more companies were like
> this!
>
> 73
> James
> KI0KN
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

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[Clay Autery-2]

Stories like this are the #2 reason why I am a FOREVER Elecraft
owner/customer!  Welcome to the club, James!

73,

______________________
Clay Autery, KY5G
[phone]

On 05/22/18 12:43, James Cizek wrote:

> So I purchased a KX3 kit recently.  It arrived and I carefully built it.  I
> have a well equipped workbench with all the proper tools and instruments
> for doing small electronic work as I design a lot of stuff.
>
> My KX3 worked on receive right the first time, but wouldn't transmit.
> After many emails back and forth (on a weekend no less!!) from Wayne and
> the crew, it was decided I needed to send it back.  I did so and Joe worked
> on the unit.  He found a *demolished* surface mount capacitor on the
> control board.  I unpacked my parts from bubble wrap directly onto the
> static mat at my workbench and used all the appropriate tools to assemble
> (ie, nutdrivers for standoffs, not pliers, etc!!).  I know I didn't cause
> the damage.
>
> But, how would they know that?  When Joe called me and then emailed me a
> picture, I thought... I'm in for it. There is no way they are going to
> believe me that I didn't damage it.  Well, I didn't have to.  Joe didn't
> even ask.  He just fixed it under warranty and said "don't know how or when
> it happened, we just want you to be happy with your purchase"
>
> This is not the customer service I've become accustomed to with any
> vendor!  Huge kudos to the owners and employees of Elecraft.  This kind of
> treatment as a customer is unheard of in today's world and I can't say
> enough good things about the experience.  Nothing is perfect, eventually
> something will sneak by and these guys not only stepped up to the plate,
> but went above and beyond to make it right, and make it right FAST!
>
> Thank you all very much.  I appreciate all the help and wanted the group to
> know ( I suspect this isn't new news to anyone on this list!!) that
> Elecraft has made a new customer out of me that will definitely be a
> repeat!
>
> Thanks for taking the time to read this.  It was important to me to
> publicly pass my thanks on to these guys!!  Wish more companies were like
> this!
>
> 73
> James
> KI0KN

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[Doug Turnbull]

Elecraft is a first class company with the best of people making impressive
products.    Service and communication with customers is not bettered.   We
are fortunate.
                  73 Doug EI2CN

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[alorona]

Contrast your experience, James, with what happened recently when I purchased a kit on eBay from a seller in a country that now has the NSA observing me closely for collusion. When I emailed to tell the seller that two critical parts were missing from the kit, he replied that that was "rubbish" and told me flat out I didn't know what I was doing. Can you imagine Elecraft ever doing that? I can't either.


Al  W6LX




___________________________________

Wish more companies were like this!


73

James

KI0KN
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[Jim Rhodes-2]

When I was assembling my K3 I droppped a pair of sidecutters on one of the
boards and knocked a surface mount cap off of the board. When I emailed
support telling them which cap I had lknocked they not only told me to go
ahead and make a temp repair with a leaded part AND sent me new board in
the mail with a return label for the original board. My cost $0.00. Nobody
does it better!

On Wed, May 23, 2018 at 3:40 PM, Al Lorona <[hidden email]> wrote:

> Contrast your experience, James, with what happened recently when I
> purchased a kit on eBay from a seller in a country that now has the NSA
> observing me closely for collusion. When I emailed to tell the seller that
> two critical parts were missing from the kit, he replied that that was
> "rubbish" and told me flat out I didn't know what I was doing. Can you
> imagine Elecraft ever doing that? I can't either.
>
>
> Al  W6LX
>
>
>
>
> ___________________________________
>
> Wish more companies were like this!
>
>
> 73
>
> James
>
> KI0KN
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

--
Jim K0XU
[hidden email]
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