OT: not bashing a product just a warning to future purchasers.
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OT: not bashing a product just a warning to future purchasers.
 
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Dear Gerald
Well if that isn't product bashing, I don't know what is... you are entitled to your opinion, but in the rare event of a dissatisfied customer we prefer if you contact us directly with your problem, rather than post vague critiicism in a public and un-related forum. I feel the need to set the record straight on a few points, and apologise for the bandwidth here in the Elecraft forum where the original post should never have been posted; hence the "OT" prefix to the post. Firstly for background - QRP Labs was started properly, in April 2013. Since that time we have shipped out almost 40,000 kits across our range, in 9,500 orders, to thousands of customers globally. The products are very highly appreciated and have received good reviews in major amatuer radio publications around the world; the most recent US publications are QST November 2016, QST May May 2017, and TSM (The Spectrum Monitor) May 2017 http://www.thespectrummonitor.com/ We ship from Japan for, what were at the time, my personal reasons. But it makes no difference - they have to ship from somewhere, and they are intended for everyone, not exclusively for US kit builders! In fact we have shipped packages to 69 countries worldwide. That's 69 post office entities, not DXCC entities which would be a much higher count ;-) Every order confirmation sent out since April 2013 has requested feedback from the customer on when the package arrives. A proportion of people do provide this feedback and this has enabled us to openly publish statistics on shipping times, which you can see on the website at http://qrp-labs.com/shipping - and further information on shipping is available at http://qrp-labs.com/faq#shipping so there should not have needed to be any surprises. A pleasant side-effect is that shipping from Japan is very reliable and inexpensive, Japanese international airmail is cheaper for example, than sending something domestically within the UK and many other countries. You ordered two 50-ohm 20W Dummy Load kits http://qrp-labs.com/dummy at a price of $8.50 each which I believe is the least priced dummy load kit anywhere. This is also one of our simplest to assemble and use kits. I am at a loss to understand your comment about the part leads bending under the component's own weight! The resistors in the kit are 20pcs of 1K 1W resistor, there is no way those chunky resistor wires bend easily! In all the kits we use good quality components, all through-hole - usually 1/4-Watt resistors but in some kits 1/6-Watt where physical space constraints dictate, or the 1W resistors where higher power is needed. The capacitors are NP0 types with Class-I low loss RF dielectric. All the PCBs are professional quality two-layer with through-hole plating, soldermask and silkscreen. The dummy load design is just 20x 1K resistors in parallel to make 50-ohms, sandwiched between two PCBs... I don't think it gets much easier than this... and we also receive very good feedback on the assembly and operating instructions for all the kits, which are very comprehensive. Additionally for people than run into difficulties we have a QRP Labs email group at https://groups.io/g/QRPLabs , and direct email support from QRP Labs, as well as a free repair service as the last resort. You need only type "QRP Labs" into Google to get an idea of the great reputation the kits have earned. Blogs, web pages, videos, etc. Regardless of whether I can understand your reasons, QRP Labs wants customer satisfaction, and clearly you are not satisfied. Gerald. Therefore I have refunded in full, the $22 you spent ($8.50 x 2 for the kits, and $5 shipping). I trust that this will go some way to resolving your dissatisfaction. It is the first time in 9,493 orders for QRP Labs kits that I have received a complaint like this, and needed to refund the purchase. Vy 73 de Hans G0UPL http://qrp-labs.com I know that Elecraft does not want people bashing other companies products > and I in no way want to bash them. I do however want to warn other kit > builder and kit lovers to please use caution when ordering any kit from > QRP-LABS. First it ships from Japan, second the products are so poorly made > that the part leads bend when holding the part up by the end of the lead. > The design was difficult and instructions are very crude. > They are Cheap in price lol but also cheap in quality . > > Thanks hope this helps someone save their money. > > Gerald KC6CNN > > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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I will state this: there are only two companies in this hobby that I would buy a product from without worry, and with the comfort that product quality, customer support, and customer care would follow: Elecraft, and QRPLabs. Plain and simple.
Even though I've spent lots more $ with Elecraft (imagine that), I have built and operate 2 QRPLabs U3, 1 U3s, their entire Band Pass Filter line, and more. Never a problem, and Hans has always been a great help. Reminds me of the attention I get when I call and speak to the amazing team at Elecraft. I'm going to honor the recent reminders from the mods and ask that this thread be closed. One complain, one rebuttal, and the company had its chance to have their say. Please close this thread. -Kevin (KK4YEL) No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced ! > On May 6, 2017, at 04:40, Hans Summers <[hidden email]> wrote: > > Dear Gerald > > Well if that isn't product bashing, I don't know what is... you are > entitled to your opinion, but in the rare event of a dissatisfied customer > we prefer if you contact us directly with your problem, rather than post > vague critiicism in a public and un-related forum. I feel the need to set > the record straight on a few points, and apologise for the bandwidth here > in the Elecraft forum where the original post should never have been > posted; hence the "OT" prefix to the post. > > Firstly for background - QRP Labs was started properly, in April 2013. > Since that time we have shipped out almost 40,000 kits across our range, in > 9,500 orders, to thousands of customers globally. The products are very > highly appreciated and have received good reviews in major amatuer radio > publications around the world; the most recent US publications are QST > November 2016, QST May May 2017, and TSM (The Spectrum Monitor) May 2017 > http://www.thespectrummonitor.com/ > > We ship from Japan for, what were at the time, my personal reasons. But it > makes no difference - they have to ship from somewhere, and they are > intended for everyone, not exclusively for US kit builders! In fact we have > shipped packages to 69 countries worldwide. That's 69 post office entities, > not DXCC entities which would be a much higher count ;-) Every order > confirmation sent out since April 2013 has requested feedback from the > customer on when the package arrives. A proportion of people do provide > this feedback and this has enabled us to openly publish statistics on > shipping times, which you can see on the website at > http://qrp-labs.com/shipping - and further information on shipping is > available at http://qrp-labs.com/faq#shipping so there should not have > needed to be any surprises. A pleasant side-effect is that shipping from > Japan is very reliable and inexpensive, Japanese international airmail is > cheaper for example, than sending something domestically within the UK and > many other countries. > > You ordered two 50-ohm 20W Dummy Load kits http://qrp-labs.com/dummy at a > price of $8.50 each which I believe is the least priced dummy load kit > anywhere. This is also one of our simplest to assemble and use kits. I am > at a loss to understand your comment about the part leads bending under the > component's own weight! The resistors in the kit are 20pcs of 1K 1W > resistor, there is no way those chunky resistor wires bend easily! In all > the kits we use good quality components, all through-hole - usually > 1/4-Watt resistors but in some kits 1/6-Watt where physical space > constraints dictate, or the 1W resistors where higher power is needed. The > capacitors are NP0 types with Class-I low loss RF dielectric. All the PCBs > are professional quality two-layer with through-hole plating, soldermask > and silkscreen. > > The dummy load design is just 20x 1K resistors in parallel to make 50-ohms, > sandwiched between two PCBs... I don't think it gets much easier than > this... and we also receive very good feedback on the assembly and > operating instructions for all the kits, which are very comprehensive. > Additionally for people than run into difficulties we have a QRP Labs email > group at https://groups.io/g/QRPLabs , and direct email support from QRP > Labs, as well as a free repair service as the last resort. > > You need only type "QRP Labs" into Google to get an idea of the great > reputation the kits have earned. Blogs, web pages, videos, etc. > > Regardless of whether I can understand your reasons, QRP Labs wants > customer satisfaction, and clearly you are not satisfied. Gerald. Therefore > I have refunded in full, the $22 you spent ($8.50 x 2 for the kits, and $5 > shipping). I trust that this will go some way to resolving your > dissatisfaction. It is the first time in 9,493 orders for QRP Labs kits > that I have received a complaint like this, and needed to refund the > purchase. > > Vy 73 de Hans G0UPL > http://qrp-labs.com > > I know that Elecraft does not want people bashing other companies products >> and I in no way want to bash them. I do however want to warn other kit >> builder and kit lovers to please use caution when ordering any kit from >> QRP-LABS. First it ships from Japan, second the products are so poorly made >> that the part leads bend when holding the part up by the end of the lead. >> The design was difficult and instructions are very crude. >> They are Cheap in price lol but also cheap in quality . >> >> Thanks hope this helps someone save their money. >> >> Gerald KC6CNN >> >> > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [hidden email] Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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In reply to this post by Hans Summers
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This frustrates me to see Gerald's OT post on the Elecraft list. First: It is totally inappropriate material for the Elecraft support list. Shame on you Gerald. Second: Since the can of worms was open I feel it necessary to come to Hans defense. I have been both a fan and customer of Hans for many years. Hans is a first class engineer as well as an honest supplier of really neat and cool kits. He has not only shared his knowledge openly with the Ham Radio, computer, and other technical communities. But though his kits made access to his designs easily accessible to others. I have built his U2 and U3. The thought behind every aspect of the U3 is simply brilliant. If you have never seen a U3 look at the picture of mine: http://ka7ftp.com/ Every time I've bought kits from Hans I've almost felt guilty of theft since his prices are so low. Hans answers his email and is contactable in many ways. Thank you Hans, please keep it up. Big Big Fan and supporter! KA7FTP 73 Len Bayles -----Original Message----- From: Elecraft [mailto:[hidden email]] On Behalf Of Hans Summers Sent: Saturday, May 06, 2017 2:38 AM To: [hidden email] Subject: [Elecraft] OT: not bashing a product just a warning to future purchasers. Dear Gerald Well if that isn't product bashing, I don't know what is... you are entitled to your opinion, but in the rare event of a dissatisfied customer we prefer if you contact us directly with your problem, rather than post vague critiicism in a public and un-related forum. I feel the need to set the record straight on a few points, and apologise for the bandwidth here in the Elecraft forum where the original post should never have been posted; hence the "OT" prefix to the post. Firstly for background - QRP Labs was started properly, in April 2013. Since that time we have shipped out almost 40,000 kits across our range, in 9,500 orders, to thousands of customers globally. The products are very highly appreciated and have received good reviews in major amatuer radio publications around the world; the most recent US publications are QST November 2016, QST May May 2017, and TSM (The Spectrum Monitor) May 2017 http://www.thespectrummonitor.com/ We ship from Japan for, what were at the time, my personal reasons. But it makes no difference - they have to ship from somewhere, and they are intended for everyone, not exclusively for US kit builders! In fact we have shipped packages to 69 countries worldwide. That's 69 post office entities, not DXCC entities which would be a much higher count ;-) Every order confirmation sent out since April 2013 has requested feedback from the customer on when the package arrives. A proportion of people do provide this feedback and this has enabled us to openly publish statistics on shipping times, which you can see on the website at http://qrp-labs.com/shipping - and further information on shipping is available at http://qrp-labs.com/faq#shipping so there should not have needed to be any surprises. A pleasant side-effect is that shipping from Japan is very reliable and inexpensive, Japanese international airmail is cheaper for example, than sending something domestically within the UK and many other countries. You ordered two 50-ohm 20W Dummy Load kits http://qrp-labs.com/dummy at a price of $8.50 each which I believe is the least priced dummy load kit anywhere. This is also one of our simplest to assemble and use kits. I am at a loss to understand your comment about the part leads bending under the component's own weight! The resistors in the kit are 20pcs of 1K 1W resistor, there is no way those chunky resistor wires bend easily! In all the kits we use good quality components, all through-hole - usually 1/4-Watt resistors but in some kits 1/6-Watt where physical space constraints dictate, or the 1W resistors where higher power is needed. The capacitors are NP0 types with Class-I low loss RF dielectric. All the PCBs are professional quality two-layer with through-hole plating, soldermask and silkscreen. The dummy load design is just 20x 1K resistors in parallel to make 50-ohms, sandwiched between two PCBs... I don't think it gets much easier than this... and we also receive very good feedback on the assembly and operating instructions for all the kits, which are very comprehensive. Additionally for people than run into difficulties we have a QRP Labs email group at https://groups.io/g/QRPLabs , and direct email support from QRP Labs, as well as a free repair service as the last resort. You need only type "QRP Labs" into Google to get an idea of the great reputation the kits have earned. Blogs, web pages, videos, etc. Regardless of whether I can understand your reasons, QRP Labs wants customer satisfaction, and clearly you are not satisfied. Gerald. Therefore I have refunded in full, the $22 you spent ($8.50 x 2 for the kits, and $5 shipping). I trust that this will go some way to resolving your dissatisfaction. It is the first time in 9,493 orders for QRP Labs kits that I have received a complaint like this, and needed to refund the purchase. Vy 73 de Hans G0UPL http://qrp-labs.com I know that Elecraft does not want people bashing other companies products > and I in no way want to bash them. I do however want to warn other kit > builder and kit lovers to please use caution when ordering any kit > from QRP-LABS. First it ships from Japan, second the products are so > poorly made that the part leads bend when holding the part up by the end of the lead. > The design was difficult and instructions are very crude. > They are Cheap in price lol but also cheap in quality . > > Thanks hope this helps someone save their money. > > Gerald KC6CNN > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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