Elecraft

Office

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bob finger

Office

Other than placing a few orders to the "office", via the web page I
have had no need to contact anyone at Elecraft, and I'm a long term K3
user. Now that is REALLY demonstrating how good these fine folks and
products are. 73 bob de w9ge
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'DGB'

Re: Office

Go Elecraft, 1st class operation indeed!

Needed the K3IOBUFFKT to get my LP-Pan working ... one call to Dale at
Elecraft ... in my mail box two days later.

Support just don't get any better than that ... hooray to all at Elecraft.

73 Dwight NS9I
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Kevin Cozens-2

Re: Office

In reply to this post by bob finger

On 12-05-25 12:21 PM, bob finger wrote:
> Other than placing a few orders to the "office", via the web page I
> have had no need to contact anyone at Elecraft

I have heard lots of good things about Elecraft and its staff on this list.
I recently placed my first order with Elecraft and I seem to be the
exception to the "rule".

When I received the email to say my order was shipped I noticed the first
letter of the street address had changed from an "M" to an "N". but the
house number was still correct. I used Reply in my email program to ask the
person sending the shipping notice to confirm the address but never received
a response. I also never knew how much was being charged to my credit card
until I received my next CC statement. Seems I was charged the the rate on
the website of $35 and actual shipping was around $24.

The item arrived promptly (the postal code probably helped to point to the
right street). Checking the packing slip I saw the same street name error as
in the confirmation email, the wrong callsign, and the wrong (but still
valid) phone number. Looking back at the original order, the phone number
error was mine. I used the secondary number at the house.

The other issue was a minor one with a small hole in the plastic back of the
mini kit. A couple of parts were poking out the bottom of the bag. An
inventory of the parts showed that nothing was missing but a part or two
could easily have been lost/misplaced due to the hole in the bag.

Overall, the problems were minor. It just shows that even the best of
companies still has room for improvement. Shipping labels and confirmation
should be part of the same order system to avoid errors in the paperwork and
confirmation email.

--
Cheers!

Kevin.

http://www.ve3syb.ca/ |"Nerds make the shiny things that distract
Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
| powerful!"
#include <disclaimer/favourite> | --Chris Hardwick
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Kevin Cozens-2

Re: Office

On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
> Wow. While I'm one of the "Elecraft isn't perfect" people, you're
> complaining about typos that didn't delay shipping and parts poking out
> of a bag.

No, not really a complaint. More a case of mentioning a number of issues I
experienced as contrast to the usual glowing reports one sees here.

--
Cheers!

Kevin.

http://www.ve3syb.ca/ |"Nerds make the shiny things that distract
Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
| powerful!"
#include <disclaimer/favourite> | --Chris Hardwick
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wayne burdick

Re: Office

Administrator

We thrive on constructive feedback like yours, Kevin.

Thanks,

Wayne
N6KR

On Jun 1, 2012, at 9:08 AM, Kevin Cozens wrote:

> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
>> Wow. While I'm one of the "Elecraft isn't perfect" people, you're
>> complaining about typos that didn't delay shipping and parts poking
>> out
>> of a bag.
>
> No, not really a complaint. More a case of mentioning a number of
> issues I
> experienced as contrast to the usual glowing reports one sees here.
>
> --
> Cheers!
>
> Kevin.
>
> http://www.ve3syb.ca/ |"Nerds make the shiny things that
> distract
> Owner of Elecraft K2 #2172 | the mouth-breathers, and that's
> why we're
> | powerful!"
> #include <disclaimer/favourite> | --Chris Hardwick
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
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Anthony Scandurra

Re: Office

In reply to this post by Kevin Cozens-2

No one ever said Elecraft was perfect.

However, in my experience, NO ONE comes close!

Keep it up, Elecraft!

73, Tony K4QE

On Friday, June 1, 2012, Kevin Cozens wrote:

> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
> > Wow. While I'm one of the "Elecraft isn't perfect" people, you're
> > complaining about typos that didn't delay shipping and parts poking out
> > of a bag.
>
> No, not really a complaint. More a case of mentioning a number of issues I
> experienced as contrast to the usual glowing reports one sees here.
>
> --
> Cheers!
>
> Kevin.
>
> http://www.ve3syb.ca/ |"Nerds make the shiny things that
> distract
> Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
> | powerful!"
> #include <disclaimer/favourite> | --Chris Hardwick
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email] <javascript:;>
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

--
73, Tony K4QE

Elecraft K3 #6478 + P3 #2058 + KPA500 #844 + PR6 + K144XV
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JP O'Connor

Re: Office

In reply to this post by Kevin Cozens-2

Hi All,

Yes, the folks at Elecraft are human and do indeed make mistakes. That is
certainly true of them, or any group of humans!

Though it is certainly not true that they "can do no wrong" it is true that
they set the standard much higher than many other groups - and
among several of their competitors.

Remember: Nothing is absolute. ;-) Sort of like: Every rule has an
exception except this one! ;-) OK, I will stop now!

Have a great day!

73 de JP WF4Z

On Fri, Jun 1, 2012 at 12:08 PM, Kevin Cozens <[hidden email]> wrote:

> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
> > Wow. While I'm one of the "Elecraft isn't perfect" people, you're
> > complaining about typos that didn't delay shipping and parts poking out
> > of a bag.
>
> No, not really a complaint. More a case of mentioning a number of issues I
> experienced as contrast to the usual glowing reports one sees here.
>
> --
> Cheers!
>
> Kevin.
>
> http://www.ve3syb.ca/ |"Nerds make the shiny things that
> distract
> Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
> | powerful!"
> #include <disclaimer/favourite> | --Chris Hardwick
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

VE3GNO Daniel

Re: Office

In reply to this post by wayne burdick

With Elecraft Office I had two times excellent experience, last month at Dayton I ordered my P3 and I arranged to be delivered at the hotel one day before my arrival (I arranged to be delivered before my arrival to be on the safe side just in case). So in my case the delivery method was little bit complicated...shipping address different to billing address plus to a hotel over UPS and he service was AAA+. Same when I ordered my K3 around Xmas last year... I arranged with Ele Office to be delivered not in Canada but in US to a friend that I visited for few days on that time, AAA+ serivice also.One tip that I alway do when I have to arrange shipping over the phone (I am not a native English spreaker so I learned my lessons long time ago)...use ham radio phonetic alphabet when spelling address and kindly ask them to repete on the phone the address one more time to doublecheck all is ok. Also to be on the safe side one day before they suppose to
ship product do a follow-up with them. As far as I undarstand Elecraft is not a 10.000 employee company, I am not sure how many employee are working in Shipping Dpt but considering the volume of sales I bet this support department is understaffed and overloaded. I am looking only on SN only K3...in range of 7K so I bet at least 20 orders/day in different forms and quantities (my guestimate) and in some ocations like new line e.g kx3 launch can go over 50. And is well known office overloading is working resonable for peek times but not on regular basic...my two cents

VE3GNO Daniel

________________________________
From: Wayne Burdick <[hidden email]>
To: Kevin Cozens <[hidden email]>
Cc: K2 <[hidden email]>
Sent: Friday, June 1, 2012 12:54:18 PM
Subject: Re: [Elecraft] Office

We thrive on constructive feedback like yours, Kevin.

Thanks,

Wayne
N6KR

On Jun 1, 2012, at 9:08 AM, Kevin Cozens wrote:

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Kevin Cozens-2

Re: Office

In reply to this post by wayne burdick

On 12-06-01 12:54 PM, Wayne Burdick wrote:
> We thrive on constructive feedback like yours, Kevin.

There is a message in my drafts folder which I will be sending to the other
sales e-mail address with some comments. I haven't yet taken the time to
finish the message. I'm about to get in to the final exam week for an online
course I'm taking.

--
Cheers!

Kevin.

http://www.ve3syb.ca/ |"Nerds make the shiny things that distract
Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
| powerful!"
#include <disclaimer/favourite> | --Chris Hardwick
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ke9uw

Re: Office

In reply to this post by wayne burdick

That's it right there.

BTW, I'm building a KX1 right now, waiting for the 3 to be in stock, and had several occasions to start to email for a missing part...BUT, each time I thought of how unique that would be in my experience, so I looked deeper and found the part hiding under some foam etc. So it pays dividends...the excellent attention to quality control, eh?

Chuck, KE9UW

Sent from my iPad

On Jun 1, 2012, at 11:54 AM, "Wayne Burdick" <[hidden email]> wrote:

> We thrive on constructive feedback like yours, Kevin.
>
> Thanks,
>
> Wayne
> N6KR
>
>
> On Jun 1, 2012, at 9:08 AM, Kevin Cozens wrote:
>
>> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
>>> Wow. While I'm one of the "Elecraft isn't perfect" people, you're
>>> complaining about typos that didn't delay shipping and parts poking
>>> out
>>> of a bag.
>>
>> No, not really a complaint. More a case of mentioning a number of
>> issues I
>> experienced as contrast to the usual glowing reports one sees here.
>>
>> --
>> Cheers!
>>
>> Kevin.
>>
>> http://www.ve3syb.ca/ |"Nerds make the shiny things that
>> distract
>> Owner of Elecraft K2 #2172 | the mouth-breathers, and that's
>> why we're
>> | powerful!"
>> #include <disclaimer/favourite> | --Chris Hardwick
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

Chuck, KE9UW

Bob K6UJ

Re: Office

In reply to this post by Kevin Cozens-2

I thought because it was so trivial it was intended to be a joke. :-)
Was the packing tape on nice and straight ?

Bob
K6UJ

On Jun 1, 2012, at 9:08 AM, Kevin Cozens wrote:

> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
>> Wow. While I'm one of the "Elecraft isn't perfect" people, you're
>> complaining about typos that didn't delay shipping and parts poking out
>> of a bag.
>
> No, not really a complaint. More a case of mentioning a number of issues I
> experienced as contrast to the usual glowing reports one sees here.
>
> --
> Cheers!
>
> Kevin.
>
> http://www.ve3syb.ca/ |"Nerds make the shiny things that distract
> Owner of Elecraft K2 #2172 | the mouth-breathers, and that's why we're
> | powerful!"
> #include <disclaimer/favourite> | --Chris Hardwick
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

Bob-270

Re: Office

In reply to this post by wayne burdick

On a different Front Office note.

Has anyone received any confirmation or order number for a phone order for their
KAT500 placed in the early batch when announced at Dayton. Mine was placed May
18th.

Or am I a little premature?

Just a confirmation, nothing to do with shipping I know.... Hoping for that in
late August.

73,
Bob
K2TK
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Jim Brown-10

Re: Office

On 6/1/2012 4:04 PM, Bob wrote:
> Or am I a little premature?

Based on announcements here, you are at least 3-4 months premature.

73, Jim K9YC
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k6dgw

Re: Office

In reply to this post by Bob-270

On 6/1/2012 11:04 PM, Bob wrote:
> Has anyone received any confirmation or order number for a phone order for their
> KAT500 placed in the early batch when announced at Dayton. Mine was placed May
> 18th.
18 May 1315 PDT is what she said. I don't think I got an email, I'd
likely have printed and saved it. I could be wrong, that does
occasionally happen. More than occasionally if you were to ask my wife.

73,

Fred K6DGW
- Northern California Contest Club
- CU in the 2012 Cal QSO Party 6-7 Oct 2012
- www.cqp.org

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Anthony Scandurra

Re: Office

In reply to this post by Bob-270

Bob,

I received an email confirmation just a couple of days after I got home
from Dayton.

I placed my order on May 18th at the Elecraft booth.

Projected ship date is August 15th.

73, Tony K4QE

On Fri, Jun 1, 2012 at 7:04 PM, Bob <[hidden email]> wrote:

>
> On a different Front Office note.
>
> Has anyone received any confirmation or order number for a phone order for
> their
> KAT500 placed in the early batch when announced at Dayton. Mine was
> placed May
> 18th.
>
> Or am I a little premature?
>
> Just a confirmation, nothing to do with shipping I know.... Hoping for
> that in
> late August.
>
> 73,
> Bob
> K2TK
> ______________________________________________________________
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>

Rick WA6NHC

Re: Office

In reply to this post by Bob-270

Yes, yes and yes you are. ;0)

73,
Rick wa6nhc

-----Original Message-----
From: Bob

Has anyone received any confirmation or order number for a phone order for
their KAT500 placed in the early batch when announced at Dayton. Mine was
placed May 18th.

Or am I a little premature?

Just a confirmation, nothing to do with shipping I know.... Hoping for
that in late August.

73,
Bob
K2TK
______________________________________________________________

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KD0Q

Re: Office

In reply to this post by Bob-270

I ordered on the phone May 18th. and told that a confirmation would be sent
after the shipping costs were known.

73, Glenn - KD0Q

----- Original Message -----
From: "Bob" <[hidden email]>
Cc: <[hidden email]>
Sent: Friday, June 01, 2012 6:04 PM
Subject: Re: [Elecraft] Office