Elecraft

Order status query goes unanswered

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Wes (N7WS)

Order status query goes unanswered

Does [hidden email] not work?
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Eric Swartz - WA6HHQ

Re: Order status query goes unanswered

Administrator

Hi Wes,

Its working great.

[hidden email] is our automated web sales order confirmation send address.
If you reply to that message, we will eventually see it, but the reply from may
take up to the following day to occur, depending on when you send the email and
what our incoming order load is that day.

For urgent inquiries, please use our regular [hidden email] email address.

Lisa and I just now independently checked the sales3 mailbox, but we can not
find any requests from you in the last several days. Lisa is emailing you now to
see what you need.

73,

Eric
elecraft.com

On 3/3/2015 5:34 PM, Wes (N7WS) wrote:
> Does [hidden email] not work?

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Wes (N7WS)

Re: Order status query goes unanswered

In reply to this post by Wes (N7WS)

For those who have written to question my intelligence here is a direct cut and
paste from the original email:

This is an automated message acknowledging successful initial
processing of your order placed on our website.

You may check your order status by writing to:
[hidden email]
For inquiries, please reference order# 2374-2754-xxxx

On 3/3/2015 6:34 PM, Wes (N7WS) wrote:
> Does [hidden email] not work?
> ______________________________________________________________
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Message delivered to [hidden email]

Chester Alderman

Re: Order status query goes unanswered

Wes,

I don't think anyone should be questioning your intelligence because you
wanted to know the status of your order, especially after hearing nothing
from Elecraft!

I have a similar issue wherein my bank account was depleted by some $4000
the day after I placed an order for a new K3 and for six days never heard a
peep from Elecraft. In my case, I goofed up and sent my question to 'sales'
instead of 'sales3' and instantly got a helpful response from 'Mike', who
has since kept me pretty much informed (of the parts issue) of the status of
my order. For me, I understand the 'delay in shipment' of my new K3
(because of the huge order of synthesizers) and easily accept it, what
ruffled my feathers was not hearing anything about a delay or even
acceptance with my order.

IMO, when one spends their money, they have the right to be kept informed on
the order status.

73,
Tom - W4BQF

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of Wes
(N7WS)
Sent: Wednesday, March 4, 2015 9:27 AM
To: [hidden email]
Subject: Re: [Elecraft] Order status query goes unanswered

For those who have written to question my intelligence here is a direct cut
and paste from the original email:

This is an automated message acknowledging successful initial processing of
your order placed on our website.

You may check your order status by writing to:
[hidden email]
For inquiries, please reference order# 2374-2754-xxxx

On 3/3/2015 6:34 PM, Wes (N7WS) wrote:
> Does [hidden email] not work?
> ______________________________________________________________
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message
delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
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Post: mailto:[hidden email]

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Message delivered to [hidden email]

Raymond Sills

Re: Order status query goes unanswered

And, it is much more common that those automated replies -never- have
anyone read a response, should the recipient of the auto-response
happen to "reply" to it. The fact that someone from Elecraft -does-
scan the account for possible replies is very unusual.

So... bottom line: if you want a timely response.... email "sales",
not "sales3". Or, give them a phone call.

73 de Ray
K2ULR
KX3 #211

On Mar 4, 2015, at 10:28 AM, Chester Alderman wrote:

> Wes,
>
> I don't think anyone should be questioning your intelligence because
> you
> wanted to know the status of your order, especially after hearing
> nothing
> from Elecraft!
>
> I have a similar issue wherein my bank account was depleted by some
> $4000
> the day after I placed an order for a new K3 and for six days never
> heard a
> peep from Elecraft. In my case, I goofed up and sent my question to
> 'sales'
> instead of 'sales3' and instantly got a helpful response from
> 'Mike', who
> has since kept me pretty much informed (of the parts issue) of the
> status of
> my order. For me, I understand the 'delay in shipment' of my new K3
> (because of the huge order of synthesizers) and easily accept it, what
> ruffled my feathers was not hearing anything about a delay or even
> acceptance with my order.
>
> IMO, when one spends their money, they have the right to be kept
> informed on
> the order status.
>
> 73,
> Tom - W4BQF
>
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf
> Of Wes
> (N7WS)
> Sent: Wednesday, March 4, 2015 9:27 AM
> To: [hidden email]
> Subject: Re: [Elecraft] Order status query goes unanswered
>
> For those who have written to question my intelligence here is a
> direct cut
> and paste from the original email:
>
> This is an automated message acknowledging successful initial
> processing of
> your order placed on our website.
>
> You may check your order status by writing to:
> [hidden email]
> For inquiries, please reference order# 2374-2754-xxxx
>
>
>
>
> On 3/3/2015 6:34 PM, Wes (N7WS) wrote:
>> Does [hidden email] not work?
>> ______________________________________________________________
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message
> delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Wes (N7WS)

Re: Order status query goes unanswered

I see. I should just ignore the message content and do it your way. Gotcha.

On 3/4/2015 8:44 AM, Ray Sills wrote:

> And, it is much more common that those automated replies -never- have anyone
> read a response, should the recipient of the auto-response happen to "reply"
> to it. The fact that someone from Elecraft -does- scan the account for
> possible replies is very unusual.
>
> So... bottom line: if you want a timely response.... email "sales", not
> "sales3". Or, give them a phone call.
>
> 73 de Ray
> K2ULR
> KX3 #211
>
>
>
>
> On Mar 4, 2015, at 10:28 AM, Chester Alderman wrote:
>
>> Wes,
>>
>> I don't think anyone should be questioning your intelligence because you
>> wanted to know the status of your order, especially after hearing nothing
>> from Elecraft!
>>
>> I have a similar issue wherein my bank account was depleted by some $4000
>> the day after I placed an order for a new K3 and for six days never heard a
>> peep from Elecraft. In my case, I goofed up and sent my question to 'sales'
>> instead of 'sales3' and instantly got a helpful response from 'Mike', who
>> has since kept me pretty much informed (of the parts issue) of the status of
>> my order. For me, I understand the 'delay in shipment' of my new K3
>> (because of the huge order of synthesizers) and easily accept it, what
>> ruffled my feathers was not hearing anything about a delay or even
>> acceptance with my order.
>>
>> IMO, when one spends their money, they have the right to be kept informed on
>> the order status.
>>
>> 73,
>> Tom - W4BQF
>>
>>
>> -----Original Message-----
>> From: Elecraft [mailto:[hidden email]] On Behalf Of Wes
>> (N7WS)
>> Sent: Wednesday, March 4, 2015 9:27 AM
>> To: [hidden email]
>> Subject: Re: [Elecraft] Order status query goes unanswered
>>
>> For those who have written to question my intelligence here is a direct cut
>> and paste from the original email:
>>
>> This is an automated message acknowledging successful initial processing of
>> your order placed on our website.
>>
>> You may check your order status by writing to:
>> [hidden email]
>> For inquiries, please reference order# 2374-2754-xxxx
>>
>>
>>
>>
>> On 3/3/2015 6:34 PM, Wes (N7WS) wrote:
>>> Does [hidden email] not work?
>>> ______________________________________________________________
>>>
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>

NK7Z

Re: Order status query goes unanswered

Please take this off list...
--
Thanks and 73's,
For equipment, and software setups and reviews see:
www.nk7z.net
for MixW support see;
http://groups.yahoo.com/neo/groups/mixw/info
for Dopplergram information see:
http://groups.yahoo.com/neo/groups/dopplergram/info
for MM-SSTV see:
http://groups.yahoo.com/neo/groups/MM-SSTV/info

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Chester Alderman

Re: Order status query goes unanswered

HECK NO! It certainly is more related to Elecraft than most of the off topic
issues that go on here!

Tom - W4BQF

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of David
Cole
Sent: Wednesday, March 4, 2015 1:38 PM
To: [hidden email]
Subject: Re: [Elecraft] Order status query goes unanswered

Please take this off list...
--
Thanks and 73's,
For equipment, and software setups and reviews see:
www.nk7z.net
for MixW support see;
http://groups.yahoo.com/neo/groups/mixw/info
for Dopplergram information see:
http://groups.yahoo.com/neo/groups/dopplergram/info
for MM-SSTV see:
http://groups.yahoo.com/neo/groups/MM-SSTV/info

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

______________________________________________________________
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Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Gary Smith-2

Re: Order status query goes unanswered

A question was asked about an email address to elecraft.

One of the Elecraft owners replied and answered in detail.

There is no further value in this thread continuing.

Gary KA1J

> HECK NO! It certainly is more related to Elecraft than most of the off topic
> issues that go on here!
>
> Tom - W4BQF
>
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf Of David
> Cole
> Sent: Wednesday, March 4, 2015 1:38 PM
> To: [hidden email]
> Subject: Re: [Elecraft] Order status query goes unanswered
>
> Please take this off list...
> --
> Thanks and 73's,

---
This email has been checked for viruses by Avast antivirus software.
http://www.avast.com

______________________________________________________________
Elecraft mailing list
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NK7Z

Re: Order status query goes unanswered

In reply to this post by Chester Alderman

Too bad, everyone knows what happened, everyone knows how Elecraft
handled it, everyone knows what will happen, and everyone knows Elecraft
will do good to make this right... Everything beyond that is just
drama...
--
Thanks and 73's,
For equipment, and software setups and reviews see:
www.nk7z.net
for MixW support see;
http://groups.yahoo.com/neo/groups/mixw/info
for Dopplergram information see:
http://groups.yahoo.com/neo/groups/dopplergram/info
for MM-SSTV see:
http://groups.yahoo.com/neo/groups/MM-SSTV/info

On Wed, 2015-03-04 at 13:55 -0500, Chester Alderman wrote:

Eric Swartz - WA6HHQ

Re: Order status query goes unanswered

Administrator

Thread closed.

In the future, if you have problem like this, please immediately give us a call.
We'll certainly help you right out.

I wasn't aware the automated reply said to email sales3 - While we do read that
daily, we'll see if we can correct that to [hidden email]

Lastly, Guys - it is in violation of list guidelines to -personally- criticize
other's postings with negative, overly critical or snide remarks. Keep it
polite. If you have a problem with a posting, please email the moderator. (me) .
Do not privately -or- publicly chastize the poster. Doing so is rude and risks
being removed from the list. If you can't keep it polite, don't send the email.

73,
Eric
moderator, co-owner and the buck-stops-here guy..
elecraft.com

On 3/4/2015 1:28 PM, David Cole wrote:
> Too bad, everyone knows what happened, everyone knows how Elecraft
> handled it, everyone knows what will happen, and everyone knows Elecraft
> will do good to make this right... Everything beyond that is just
> drama...

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
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Message delivered to [hidden email]

Stewart@twinwood

Re: Order status query goes unanswered

Eric,
I have made enquires about my order status using [hidden email] and
[hidden email] addresses.

To date I have yet to receive an answer from either...

73
Stewart G3RXQ
On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote:
> Thread closed.
>
> In the future, if you have problem like this, please immediately give us a
call.
> We'll certainly help you right out.
>
> I wasn't aware the automated reply said to email sales3 - While we do read
that
> daily, we'll see if we can correct that to [hidden email]
>
> Lastly, Guys - it is in violation of list guidelines to -personally- criticize
> other's postings with negative, overly critical or snide remarks. Keep it
> polite. If you have a problem with a posting, please email the moderator. (me)
..
> Do not privately -or- publicly chastize the poster. Doing so is rude and risks
> being removed from the list. If you can't keep it polite, don't send the
email.

>
> 73,
> Eric
> moderator, co-owner and the buck-stops-here guy..
> elecraft.com
>
> On 3/4/2015 1:28 PM, David Cole wrote:
>> Too bad, everyone knows what happened, everyone knows how Elecraft
>> handled it, everyone knows what will happen, and everyone knows Elecraft
>> will do good to make this right... Everything beyond that is just
>> drama...
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Lynn W. Taylor, WB6UUT

Re: Order status query goes unanswered

Eric has asked that the tread be closed.

He's also given alternatives to making this kind of complaint in public.

I can think of at least one other way to get through to Elecraft that
doesn't involve the list or an overseas call.

Thanks everyone for your consideration.

73 -- Lynn

On 3/6/2015 2:35 PM, Stewart wrote:

> Eric,
> I have made enquires about my order status using [hidden email] and
> [hidden email] addresses.
>
> To date I have yet to receive an answer from either...
>
> 73
> Stewart G3RXQ
> On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote:
>> Thread closed.
>>
>>

Stewart@twinwood

Re: Order status query goes unanswered

Lynn,
I can read. It was not a complaint, but a statement...

However, my post was directed straight to Eric with others on the reflector
being included.

Stewart G3RXQ

On Fri, 06 Mar 2015 14:47:41 -0800, Lynn W. Taylor, WB6UUT wrote:

> Eric has asked that the tread be closed.
>
> He's also given alternatives to making this kind of complaint in public.
>
> I can think of at least one other way to get through to Elecraft that
> doesn't involve the list or an overseas call.
>
> Thanks everyone for your consideration.
>
> 73 -- Lynn
>
> On 3/6/2015 2:35 PM, Stewart wrote:
>> Eric,
>> I have made enquires about my order status using [hidden email] and
>> [hidden email] addresses.
>>
>> To date I have yet to receive an answer from either...
>>
>> 73
>> Stewart G3RXQ
>> On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote:
>>> Thread closed.
>>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Eric Swartz - WA6HHQ

Re: Order status query goes unanswered

Administrator

In reply to this post by Stewart@twinwood

Hi Stewart,

Lisa ([hidden email]) sent you a reply in response to your original email
inquiry. She also just sent you another email on this shortly after you posted
the email below. Have you received her latest reply?

Our replies frequently get caught inadvertently in customer spam filters. You
might also want to check there.

(I'm answering you directly and via the list to make sure you get the reply.)

73,

Eric
elecraft.com

On 3/6/2015 2:35 PM, Stewart wrote:
> Eric,
> I have made enquires about my order status using [hidden email] and
> [hidden email] addresses.
>
> To date I have yet to receive an answer from either...
>
> 73
> Stewart G3RXQ
______________________________________________________________
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