Product Information
Locked
 
|
Wayne & Eric:
While many customers anxiously await KX3 product release there are also many Elecraft customers like myself that EAGERLY await KAT 500 product information such as specs, features, functions, anticipated first KAT500 assembled and kit shipping dates. Will there be a pre-release order list as with the KX3 etc. Please, please let anxious "Customers" in on the secrets such as KAT 500: * Product drawings that were promised weeks ago * Product functions, features and specifications * Product physical dimensions * Will there be a pre-release order sign up list? * When will Elecraft begin accepting orders? * When does Elecraft expect to commence shipping kits and assembled units? * Pricing information, even if preliminary Any and all information Elecraft would be so very kind to release will be greatly appreciated. Thanks, Jack ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
While I can't speak for Elecraft, I'd guess they're doing the best they can
and are more eager than we are to get projects out the door, and that there are simply no hard answers for many of the questions asked. They have more insight than we do into what must be a very complex pipeline of schedules, developers, workflows, parts providers, etc., and they know eager customers are waiting. If this info were ready, they'd have posted it. When it is, I bet they will. Until then, many of the answers are likely "well that depends..." --Andrew, NV1B On Mon, Mar 5, 2012 at 8:08 PM, W0UCE <[hidden email]> wrote: > Wayne & Eric: > > > > While many customers anxiously await KX3 product release there are also > many > Elecraft customers like myself that EAGERLY await KAT 500 product > information such as specs, features, functions, anticipated first KAT500 > assembled and kit shipping dates. Will there be a pre-release order list > > as with the KX3 etc. Please, please let anxious "Customers" in on the > secrets such as KAT 500: > > * Product drawings that were promised weeks ago > > * Product functions, features and specifications > > * Product physical dimensions > > * Will there be a pre-release order sign up list? > > * When will Elecraft begin accepting orders? > > * When does Elecraft expect to commence shipping kits and assembled > units? > > * Pricing information, even if preliminary > > Any and all information Elecraft would be so very kind to release will be > greatly appreciated. > > > > Thanks, > > Jack > > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
I agree with Andrew. I'm in technical sales, and it's axiomatic that you present product information as soon as "feasible",in part to maintain interest during market introduction and deny sales to the competition.
I would, personally, rather have them work on the product(s) than publishing details that they may have to change on short notice (and then have people complain vociferously about "broken promises" and such) .As we have seen in the last several days with the P3SVGA, the "hams making things for hams" at Elecraft are working until the bitter end to make the best product possible. Mike Alexander - N8MSA [hidden email] ----- Original Message ----- From: "Andrew Moore" <[hidden email]> To: [hidden email] Sent: Monday, March 5, 2012 8:26:58 PM Subject: Re: [Elecraft] Product Information While I can't speak for Elecraft, I'd guess they're doing the best they can and are more eager than we are to get projects out the door, and that there are simply no hard answers for many of the questions asked. They have more insight than we do into what must be a very complex pipeline of schedules, developers, workflows, parts providers, etc., and they know eager customers are waiting. If this info were ready, they'd have posted it. When it is, I bet they will. Until then, many of the answers are likely "well that depends..." --Andrew, NV1B On Mon, Mar 5, 2012 at 8:08 PM, W0UCE <[hidden email]> wrote: > Wayne & Eric: > > > > While many customers anxiously await KX3 product release there are also > many > Elecraft customers like myself that EAGERLY await KAT 500 product > information such as specs, features, functions, anticipated first KAT500 > assembled and kit shipping dates. Will there be a pre-release order list > > as with the KX3 etc. Please, please let anxious "Customers" in on the > secrets such as KAT 500: > > * Product drawings that were promised weeks ago > > * Product functions, features and specifications > > * Product physical dimensions > > * Will there be a pre-release order sign up list? > > * When will Elecraft begin accepting orders? > > * When does Elecraft expect to commence shipping kits and assembled > units? > > * Pricing information, even if preliminary > > Any and all information Elecraft would be so very kind to release will be > greatly appreciated. > > > > Thanks, > > Jack > > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
In reply to this post by W0UCE
Hi All,
The trouble with making proposed product announcements is that some of us then become incensed when the schedule is not met. Before becoming an Elecraft user, TenTec was my stable and they had made some loose commitments at hamfests and to a lesser degree on the reflector which when not delivered caused outrage by a number of people. For me it is nice that Elecraft indicates what is in the pipeline and when possible dates they may be considering but these must be taken with a large amount of tolerance. The people working on the KAT500 are perhaps not the people working on the P3SVGA monitor. None of us can push our pet to the front of the queue. I too suffer from impatience and have a P3SVGA on order but it will be better to have bugs ironed out before delivery. We have a very responsive group in Elecraft. This forum remains interesting and my observations mean little. No offence is meant. Jack your questions are good. 73 Doug EI2CN -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of W0UCE Sent: 06 March 2012 01:09 To: [hidden email] Subject: [Elecraft] Product Information Wayne & Eric: While many customers anxiously await KX3 product release there are also many Elecraft customers like myself that EAGERLY await KAT 500 product information such as specs, features, functions, anticipated first KAT500 assembled and kit shipping dates. Will there be a pre-release order list as with the KX3 etc. Please, please let anxious "Customers" in on the secrets such as KAT 500: * Product drawings that were promised weeks ago * Product functions, features and specifications * Product physical dimensions * Will there be a pre-release order sign up list? * When will Elecraft begin accepting orders? * When does Elecraft expect to commence shipping kits and assembled units? * Pricing information, even if preliminary Any and all information Elecraft would be so very kind to release will be greatly appreciated. Thanks, Jack ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
I was actually having a similar discussion, about Elecraft, on a local
repeater in the Metro Atlanta area this morning. One point of discussion is that we here who are Elecrafters all appreciate that Wayne, Eric, and crew are more concerned with getting a product right the first time than meeting hard release dates. While we may grow impatient as release dates slip, we know in the end the product we're receiving is of the highest quality and will work right, the first time, right out of the box (assuming we assemble it correclty :-) ). BTW, I, too, am eagerly awaiting my pre-ordered P3SVGA and information on the KAT500! Eric, Wayne, and team, please keep up the excellent work! --Ian Ian Kahn, KM4IK Roswell, GA EM74ua [hidden email] K3 #281, P3 #688 On Tue, Mar 6, 2012 at 5:12 AM, Doug Turnbull <[hidden email]> wrote: > Hi All, > The trouble with making proposed product announcements is that some of > us then become incensed when the schedule is not met. Before becoming an > Elecraft user, TenTec was my stable and they had made some loose > commitments > at hamfests and to a lesser degree on the reflector which when not > delivered > caused outrage by a number of people. > > For me it is nice that Elecraft indicates what is in the pipeline and > when possible dates they may be considering but these must be taken with a > large amount of tolerance. The people working on the KAT500 are perhaps > not the people working on the P3SVGA monitor. None of us can push our pet > to the front of the queue. > > I too suffer from impatience and have a P3SVGA on order but it will be > better to have bugs ironed out before delivery. We have a very responsive > group in Elecraft. This forum remains interesting and my observations mean > little. No offence is meant. Jack your questions are good. > > 73 Doug EI2CN > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of W0UCE > Sent: 06 March 2012 01:09 > To: [hidden email] > Subject: [Elecraft] Product Information > > Wayne & Eric: > > > > While many customers anxiously await KX3 product release there are also > many > Elecraft customers like myself that EAGERLY await KAT 500 product > information such as specs, features, functions, anticipated first KAT500 > assembled and kit shipping dates. Will there be a pre-release order list > > as with the KX3 etc. Please, please let anxious "Customers" in on the > secrets such as KAT 500: > > * Product drawings that were promised weeks ago > > * Product functions, features and specifications > > * Product physical dimensions > > * Will there be a pre-release order sign up list? > > * When will Elecraft begin accepting orders? > > * When does Elecraft expect to commence shipping kits and assembled > units? > > * Pricing information, even if preliminary > > Any and all information Elecraft would be so very kind to release will be > greatly appreciated. > > > > Thanks, > > Jack > > > > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > -- ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
On Tue, Mar 6, 2012 at 9:51 AM, Ian Kahn <[hidden email]> wrote:
>....more concerned with getting a product right the first time than > meeting hard release dates.... ============= One might add that it's also better than providing an endless series of fixes and updates only to have a product that never quite works right, a situation we all have heard of many times. Tony KT0NY -- http://www.isb.edu/faculty/facultydir.aspx?ddlFaculty=352 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
Yes, indeed, Tony! Yesterday morning, Ian and I discussed your point as
well. It is very expensive to send a large, heavy, high end "early production lot" radio back to the brand X manufacturer's US location to "upgrade" a hardware feature that didn't work right in the early units (and how did it pass through their testing)... and they sold them anyway. (Don't ask me how I know this.) That, and a shabby spec on a previous radio from the same company - all the units have a roofing filter so far out of spec that it may as well consitute false advertising - so you can be sure that 1) I will never be an early adopter of anything from that company again, and 2) even after shakedown, I am less likely to buy from them at all. So, how likely am I to contribute to their sales and profits in the future? Exactly to your point, Tony, that high end radio, while now "fixed", still has related issues that will linger permanently. Contrast that with Elecraft. I had the chance to meet and chat with Wayne for a few minutes at Dayton last year. He more than gave me the time of day, even though I was not at the time a customer and his booth was packed with people who were actually spending money. What impressed me most, however, was he thought and spoke the way the very best (not average) hardware and software engineers do - that spoke volumes to me. Then, in Huntsville, I had a chance to meet and spend some time with Eric. He reminded me of the great group of folks that started a leading edge high tech firm I worked for many years ago. Then I talked to a bunch of knowledgeable local hams and checked the forums. Great engineering (get it right) and great business practices (customer first, thus sales and profits will take care of themselves). Why don't we see that all the time? So, despite being burned twice by brand X, I pre-ordered a KX3 with all the trimmings and expect to do the same with a K3 later this year. Recently I ordered a couple of their Mini-Module kits (they finally got some of my money!) and I was impressed by their customer communication, shipping, and the quality of the kits. Stick to your excellent ways of doing business Elecraft! We can wait for your quality! Even if we do "bug" you about taking our orders, providing advance info, and... ship dates! Your business model is great! On Tue, Mar 6, 2012 at 6:34 PM, Tony Estep <[hidden email]> wrote: > On Tue, Mar 6, 2012 at 9:51 AM, Ian Kahn <[hidden email]> wrote: > >....more concerned with getting a product right the first time than > > meeting hard release dates.... > ============= > One might add that it's also better than providing an endless series > of fixes and updates only to have a product that never quite works > right, a situation we all have heard of many times. > > Tony KT0NY > > > > > -- > http://www.isb.edu/faculty/facultydir.aspx?ddlFaculty=352 > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
ditto all you said JP
signed... another impatient one and more than willing to wait for the quality end product sometimes my want it now just gets the better of my be patient grasshopper -- GB & 73 K5OAI Sam Morgan On 03/07/2012 09:19 AM, JP O'Connor wrote: > Yes, indeed, Tony! Yesterday morning, Ian and I discussed your point as > well. > > It is very expensive to send a large, heavy, high end "early production > lot" radio back to the brand X manufacturer's US location to "upgrade" a > hardware feature that didn't work right in the early units (and how did it > pass through their testing)... and they sold them anyway. (Don't ask me how > I know this.) That, and a shabby spec on a previous radio from the same > company - all the units have a roofing filter so far out of spec that it > may as well consitute false advertising - so you can be sure that 1) I will > never be an early adopter of anything from that company again, and 2) even > after shakedown, I am less likely to buy from them at all. So, how likely > am I to contribute to their sales and profits in the future? > > Exactly to your point, Tony, that high end radio, while now "fixed", still > has related issues that will linger permanently. > > Contrast that with Elecraft. > > I had the chance to meet and chat with Wayne for a few minutes at Dayton > last year. He more than gave me the time of day, even though I was not at > the time a customer and his booth was packed with people who were actually > spending money. What impressed me most, however, was he thought and spoke > the way the very best (not average) hardware and software engineers do - > that spoke volumes to me. Then, in Huntsville, I had a chance to meet and > spend some time with Eric. He reminded me of the great group of folks that > started a leading edge high tech firm I worked for many years ago. Then I > talked to a bunch of knowledgeable local hams and checked the forums. > > Great engineering (get it right) and great business practices (customer > first, thus sales and profits will take care of themselves). Why don't we > see that all the time? > > So, despite being burned twice by brand X, I pre-ordered a KX3 with all the > trimmings and expect to do the same with a K3 later this year. Recently I > ordered a couple of their Mini-Module kits (they finally got some of my > money!) and I was impressed by their customer communication, shipping, and > the quality of the kits. > > Stick to your excellent ways of doing business Elecraft! We can wait for > your quality! Even if we do "bug" you about taking our orders, providing > advance info, and... ship dates! Your business model is great! > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
|
|
In reply to this post by Ian Kahn, KM4IK
Well said Ian. I couldn't agree more. My guess is most of us have a zillion radios already, we aren't out anything by not having our KX3's. I'd rather let Wayne, Eric, and crew work to their abilities and wait than be presented a sub-par product. That is a rarity in this world - it seems we hear "time is money" all the time. The quicker something gets done and the quicker a company moves on to the next project the more money they make and the better that company, seemingly, becomes. Quality is many times at odds with that thought process. To that point a delay on my KX3 being delivered doesn't bother me one bit. I am anxious too but I'll get my radio when I get it.
Steve, KC8QVO |
|
|
"Good, Fast, Cheap." Pick any two.
73, Fred K6DGW - Northern California Contest Club - CU in the 2012 Cal QSO Party 6-7 Oct 2012 - www.cqp.org On 3/7/2012 4:14 PM, Steve KC8QVO wrote: > That is a rarity in this world - it seems we hear "time > is money" all the time. The quicker something gets done and the quicker a > company moves on to the next project the more money they make and the better > that company, seemingly, becomes. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
«
Return to [KX3]
|
1 view|%1 views
| Free forum by Nabble | Edit this page |