WHAT GREAT SERVICE
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Sent an email Wed evening to the Parts dept @ elecraft, had one of the original RF concentric knobs on my K3, # 758, May of 2008 finally split open...Received a email Thursday am that Elecraft would send me replacements, NO CHARGE. They were shipped USPS on Thursday and I checked the tracking # and they will arrive today, Saturday in Michigan, OUTSTANDING Service. Thanks to Lisa and the gang @ Elecraft. Show me any manufacturer that could duplicate that kind of service..
NF8J Paul ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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I had a similar experience a few months ago.
They sent me free replacements for all six sets of knobs in the lower left-hand quadrant of the front panel. You think I would now buy from any other ham transceiver manufacturer/reseller/kit-maker (apart from Doug Hendricks)? Just waiting for the KX3 to start shipping... Cheers, Alan V31FA On 2/4/2012 9:51 AM, Paul VanOveren wrote: > Sent an email Wed evening to the Parts dept @ elecraft, had one of the original RF concentric knobs on my K3, # 758, May of 2008 finally split open...Received a email Thursday am that Elecraft would send me replacements, NO CHARGE. They were shipped USPS on Thursday and I checked the tracking # and they will arrive today, Saturday in Michigan, OUTSTANDING Service. Thanks to Lisa and the gang @ Elecraft. Show me any manufacturer that could duplicate that kind of service.. > > NF8J > Paul > ______________________________________________________________ > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Paul VanOveren-2
----- Original Message ----- From: Paul VanOveren <[hidden email]> To: elecraft reflector <[hidden email]> Cc: Sent: Saturday, February 4, 2012 5:51 PM Subject: [Elecraft] WHAT GREAT SERVICE > >Sent an email Wed evening to the Parts dept @ elecraft, had one of the original RF concentric knobs >on my K3, # 758, May of 2008 finally split open...Received a email Thursday am that Elecraft would >send me replacements, NO CHARGE. They were shipped USPS on Thursday and I checked the >tracking # and they will arrive today, Saturday in Michigan, OUTSTANDING Service. Thanks to Lisa >and the gang @ Elecraft. Show me any manufacturer that could duplicate that kind of service.. >NF8J >Paul Same here. I had an FT847 which developed a fault in the RIT encoder and I asked the dealer for help. He refered me to the manufacturer who said they don't stock spares any more and that I should try Radiospares (!?). I tried to dismantle the front panel to remove the encoder, but I then broke a switch because I only found very limited instructions on how to do it, from a private website. In the end I gave up the FT847 to an old friend who deals in VHF mobile wireless, for him to repair and use. Its still broken. I then ordered the K3 with almost all extras and begun to assemble. I then realized the the K3EXREF board was missing and notified parts. It was sent to me very quickly by first class airmail, free. And I live almost half way around the globe!Eventually after completing the rig I found out that I had distorted audio mainly in CW mode. It turned out that there was something wrong with the speaker and again Elecraft sent me a new one free. Now I have a fully functional K3, awaiting my building of antennas to go on the air (I have moved to a new place)... I chose the K3 because as a kit I would learn all the details of construction and I would also have detailed assembly manuals so I could carry out repair and maintenance myself - it turned out I was quite right. Nice to feel vindicated..... Thanks Elecraft! _______ Regards Neoklis - Ham Radio Call 5B4AZ QTH Locator KM64KR Website: http://www.qsl.net/5b4az/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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