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Where is Elecraft Support ?

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Leroy Buller

Where is Elecraft Support ?

Does Elecraft still have a support department or have they all move to K4
side? I emailed the several days ago and no response . They have always
been very prompt before or is the frenzied activity to get the K4 out
stopped up the plumbing?

Lee. K0WA
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w6ipa

Re: Where is Elecraft Support ?

It seems also that stock is drying up on K3/K3S parts - and I wonder if
this is temporary or a sign that the legendary upgradability of K3 or K3S
is over.

W6IPA/jc

On Sat, Mar 7, 2020 at 10:30 AM Leroy Buller <[hidden email]> wrote:

> Does Elecraft still have a support department or have they all move to K4
> side? I emailed the several days ago and no response . They have always
> been very prompt before or is the frenzied activity to get the K4 out
> stopped up the plumbing?
>
> Lee. K0WA
> ______________________________________________________________
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> Home: http://mailman.qth.net/mailman/listinfo/elecraft
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>

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Jim Brown-10

Re: Where is Elecraft Support ?

On 3/7/2020 10:42 AM, W6IPA . wrote:
> It seems also that stock is drying up on K3/K3S parts - and I wonder if
> this is temporary or a sign that the legendary upgradability of K3 or K3S
> is over.

Manufacturers live in the real world, and can only buy parts that are
manufactured by other companies. When those other companies discontinue
a part, alternative sources must be found, and that sometimes isn't
easy, or the alternative is not of good quality. Many years ago, a fine
US company called Ten Tec, based near Nashville, TN, developed the first
solid state power amp based on Motorola output devices. After a year or
two, Motorola discontinued them, they were unique parts, and Ten Tec had
to discontinue the amp. I believe I remember reading that Elecraft was
having this issue with parts for some of their older products.

As to contacting support -- the telephone works great.

73, Jim K9YC
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Hisashi T Fujinaka

Re: Where is Elecraft Support ?

On Sat, 7 Mar 2020, Jim Brown wrote:

> On 3/7/2020 10:42 AM, W6IPA . wrote:
>> It seems also that stock is drying up on K3/K3S parts - and I wonder if
>> this is temporary or a sign that the legendary upgradability of K3 or K3S
>> is over.
>
> Manufacturers live in the real world, and can only buy parts that are
> manufactured by other companies. When those other companies discontinue a
> part, alternative sources must be found, and that sometimes isn't easy, or
> the alternative is not of good quality. Many years ago, a fine US company
> called Ten Tec, based near Nashville, TN, developed the first solid state
> power amp based on Motorola output devices. After a year or two, Motorola
> discontinued them, they were unique parts, and Ten Tec had to discontinue the
> amp. I believe I remember reading that Elecraft was having this issue with
> parts for some of their older products.
>
> As to contacting support -- the telephone works great.

I called support and they called me back and they admonished me (I've
told this story many times) for not emailing them back. My email was in
their spam folder.

I can't think of a way around having spam filters, so you really do have
to call them if you're not hearing back.

--
Hisashi T Fujinaka - [hidden email] K7EMI
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Alan Bloom

Re: Where is Elecraft Support ?

In reply to this post by Jim Brown-10

On 3/7/20 10:52 AM, Jim Brown wrote:
>
> Manufacturers live in the real world, and can only buy parts that are
> manufactured by other companies. When those other companies
> discontinue a part, alternative sources must be found, and that
> sometimes isn't easy,

Some years ago when I worked for HP, I designed a (new at that time) TI
320C10 DSP chip into a new HP instrument. There was a rather odd piece
of glue logic that I needed to implement the design. I called up TI and
they assured me there were no plans to discontinue the part.

You guessed it. Just as we were ready to go into production the part
was discontinued. I had to scramble to figure out some other means to
perform the function (which meant a PC board turn).

Alan N1AL

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Bob McGraw - K4TAX

Re: Where is Elecraft Support ?

In reply to this post by Hisashi T Fujinaka

I check my e-mail several times a day. And I check my SPAM filter once
every day. In the world we live in, nothing is perfect.

73

Bob, K4TAX

On 3/7/2020 1:04 PM, Hisashi T Fujinaka wrote:

> On Sat, 7 Mar 2020, Jim Brown wrote:
>
>> On 3/7/2020 10:42 AM, W6IPA . wrote:
>>> It seems also that stock is drying up on K3/K3S parts - and I wonder if
>>> this is temporary or a sign that the legendary upgradability of K3
>>> or K3S
>>> is over.
>>
>> Manufacturers live in the real world, and can only buy parts that are
>> manufactured by other companies. When those other companies
>> discontinue a part, alternative sources must be found, and that
>> sometimes isn't easy, or the alternative is not of good quality. Many
>> years ago, a fine US company called Ten Tec, based near Nashville,
>> TN, developed the first solid state power amp based on Motorola
>> output devices. After a year or two, Motorola discontinued them, they
>> were unique parts, and Ten Tec had to discontinue the amp. I believe
>> I remember reading that Elecraft was having this issue with parts for
>> some of their older products.
>>
>> As to contacting support -- the telephone works great.
>
> I called support and they called me back and they admonished me (I've
> told this story many times) for not emailing them back. My email was in
> their spam folder.
>
> I can't think of a way around having spam filters, so you really do have
> to call them if you're not hearing back.
>

Lynn W. Taylor, WB6UUT-3

Re: Where is Elecraft Support ?

I called Elecraft Support yesterday morning. They returned the call
yesterday afternoon.

73 -- Lynn

On 3/7/20 11:17 AM, Bob McGraw K4TAX wrote:
> I check my e-mail several times a day. And I check my SPAM filter once
> every day. In the world we live in, nothing is perfect.
>
> 73
>
> Bob, K4TAX
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Jim Brown-10

Re: Where is Elecraft Support ?

In reply to this post by Bob McGraw - K4TAX

On 3/7/2020 11:17 AM, Bob McGraw K4TAX wrote:
> I check my e-mail several times a day. And I check my SPAM filter once
> every day. In the world we live in, nothing is perfect.

Same here.

73, Jim K9YC
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Jim Brown-10

Re: Where is Elecraft Support ?

In reply to this post by Alan Bloom

On 3/7/2020 11:15 AM, Alan wrote:
> Just as we were ready to go into production the part was discontinued.
> I had to scramble to figure out some other means to perform the function
> (which meant a PC board turn).

Yes, and for Elecraft, that's a significant expense for a vintage
product. The better mfrs, like Elecraft, do their best to stockpile
parts as spares, but there's a limit to what you can do, and the sort of
curve balls you've described do get thrown. Our emerging worldwide
health crisis has the potential for damaging, even eliminating, a lot of
businesses both large and small.

73, Jim K9YC

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K2bew

Re: Where is Elecraft Support ?

The coronavirus is severely limiting what parts companies are getting out
of China right now.
Tom k2bew

On Sat, Mar 7, 2020, 15:47 Jim Brown <[hidden email]> wrote:

> On 3/7/2020 11:15 AM, Alan wrote:
> > Just as we were ready to go into production the part was discontinued.
> > I had to scramble to figure out some other means to perform the function
> > (which meant a PC board turn).
>
> Yes, and for Elecraft, that's a significant expense for a vintage
> product. The better mfrs, like Elecraft, do their best to stockpile
> parts as spares, but there's a limit to what you can do, and the sort of
> curve balls you've described do get thrown. Our emerging worldwide
> health crisis has the potential for damaging, even eliminating, a lot of
> businesses both large and small.
>
> 73, Jim K9YC
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
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> Post: mailto:[hidden email]
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>

k6dgw

Re: Where is Elecraft Support ?

In reply to this post by Jim Brown-10

You can always emulate the US Department of Defense if you'd like ...
it's called a "Lifetime Buy." When the airplane builder's contract
finally ends and he no longer is required to stock parts, the engineers
and logistics folks decide on the further lifetime of the airplane fleet
and buy enough parts to keep it flying until it will be retired to
Arizona which might be in 20 more years.

A lot of folk believe that science and engineering are the same thing.
They're not. Engineering is science coupled with economics, logistics,
mathematics, fabrication, maintenance, supply chain management, and a
host of other trade-off's, sometimes including labor relations and law.
Bell Labs "invented" the transistor. Companies like TI, Fairchild
Semiconductor, Intel, Motorola, and AMD put them in the marketplace and
they get to stop making them when something better comes along. See if
you can find a Moto 68000 replacement for your old Mac. [:=)

My K3 is S/N 642, and has been upgraded multiple times. I think it's
about 10 years old and I think Elecraft has done a very good job
compared to what the other guys do. I'm a little in awe that Elecraft
has been in business long enough now for the inevitable to be happening.

73,
Fred ["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

On 3/7/2020 10:52 AM, Jim Brown wrote:

> On 3/7/2020 10:42 AM, W6IPA . wrote:
>> It seems also that stock is drying up on K3/K3S parts - and I wonder if
>> this is temporary or a sign that the legendary upgradability of K3 or
>> K3S
>> is over.
>
> Manufacturers live in the real world, and can only buy parts that are
> manufactured by other companies. When those other companies
> discontinue a part, alternative sources must be found, and that
> sometimes isn't easy, or the alternative is not of good quality. Many
> years ago, a fine US company called Ten Tec, based near Nashville, TN,
> developed the first solid state power amp based on Motorola output
> devices. After a year or two, Motorola discontinued them, they were
> unique parts, and Ten Tec had to discontinue the amp. I believe I
> remember reading that Elecraft was having this issue with parts for
> some of their older products.
>
> As to contacting support -- the telephone works great.
>
> 73, Jim K9YC

Rick Bates, NK7I

Re: Where is Elecraft Support ?

In reply to this post by Jim Brown-10

And there is a Murphy corollary that basically says: "If the part is
stockpiled, it won't be the part that is needed."

Rick NK7I

On 3/7/2020 12:46 PM, Jim Brown wrote:

> On 3/7/2020 11:15 AM, Alan wrote:
>> Just as we were ready to go into production the part was
>> discontinued. I had to scramble to figure out some other means to
>> perform the function (which meant a PC board turn).
>
> Yes, and for Elecraft, that's a significant expense for a vintage
> product. The better mfrs, like Elecraft, do their best to stockpile
> parts as spares, but there's a limit to what you can do, and the sort
> of curve balls you've described do get thrown. Our emerging worldwide
> health crisis has the potential for damaging, even eliminating, a lot
> of businesses both large and small.
>
> 73, Jim K9YC
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Neil Zampella

Re: Where is Elecraft Support ?

In reply to this post by Jim Brown-10

Exactly Jim. Elecraft had to discontinue their 60 meter adapter
(K60XV) for the K2 as a key part is no longer available, and it would
require a major board change to continue providing the same
functionality. Evidently they no longer sell enough of that option
to make it fiscally possible.

Neil, KN3ILZ

On 3/7/2020 3:46 PM, Jim Brown wrote:

--
This email has been checked for viruses by AVG.
https://www.avg.com

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Eric Swartz - WA6HHQ

Re: Where is Elecraft Support ?

Administrator

In reply to this post by Leroy Buller

Hi Lee,

We definitely do! :-)

If you emailed later on Friday afternoon or over the weekend, their response can be delayed on Mondays as they work their way through the weekend backlog.

Also our CS team was hit hard by the seasonal flu (-not- the Corona virus..) the last two weeks and was down to 50% staffing on a number of days.

Eric
elecraft.com
---
Sent from my iPhone 6S

> On Mar 7, 2020, at 10:30 AM, Leroy Buller <[hidden email]> wrote:
>
> Does Elecraft still have a support department or have they all move to K4
> side? I emailed the several days ago and no response . They have always
> been very prompt before or is the frenzied activity to get the K4 out
> stopped up the plumbing?
>
> Lee. K0WA
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
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>
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Phil Kane-2

Re: Where is Elecraft Support ?

In reply to this post by k6dgw

On 3/7/2020 5:02 PM, Fred Jensen wrote:

> See if you can find a Moto 68000 replacement for your old Mac. [:=)

I'll bet that you can still find a 6146 tube for 100-watt class amplifiers!

73 de K2ASP - Phil Kane
Elecraft K2/100 s/n 5402

From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon
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David Gilbert

Re: Where is Elecraft Support ?

Of course you can. Both.

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR1.TRC0.A0.H0.XMC68000.TRS0&_nkw=MC68000&_sacat=0

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313.TR3.TRC1.A0.H0.X6146+tube.TRS0&_nkw=6146+tube&_sacat=0&LH_TitleDesc=0&_osacat=0&_odkw=MC68000

73,
Dave AB7E

On 3/10/2020 7:59 PM, Phil Kane wrote:
> On 3/7/2020 5:02 PM, Fred Jensen wrote:
>
>> See if you can find a Moto 68000 replacement for your old Mac. [:=)
> I'll bet that you can still find a 6146 tube for 100-watt class amplifiers!
>
> 73 de K2ASP - Phil Kane
> Elecraft K2/100 s/n 5402

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Wes Stewart-2

Re: Where is Elecraft Support ?

In reply to this post by k6dgw

Before I retired the second time I was managing a small group of components
engineers. Several of my guys worked full time on parts obsolescence issues.
"Lifetime buys" sound like a good idea until you run up against the procurement
and QC people. Try managing inventory of pricey Mil-spec parts for 10 or more
years, maintaining QC traceability. Not easy and when you finally need them
you'll find they were thrown away after the last reorganization. (I never liked
the word reorganized, as it suggests that you were previously organized,
something that I never found to be the case.)

BTW, several sources will still sell you a MC68000.

Wes N7WS

On 3/7/2020 6:02 PM, Fred Jensen wrote:

> You can always emulate the US Department of Defense if you'd like ... it's
> called a "Lifetime Buy." When the airplane builder's contract finally ends
> and he no longer is required to stock parts, the engineers and logistics folks
> decide on the further lifetime of the airplane fleet and buy enough parts to
> keep it flying until it will be retired to Arizona which might be in 20 more
> years.
>
> A lot of folk believe that science and engineering are the same thing.
> They're not. Engineering is science coupled with economics, logistics,
> mathematics, fabrication, maintenance, supply chain management, and a host of
> other trade-off's, sometimes including labor relations and law. Bell Labs
> "invented" the transistor. Companies like TI, Fairchild Semiconductor, Intel,
> Motorola, and AMD put them in the marketplace and they get to stop making them
> when something better comes along. See if you can find a Moto 68000
> replacement for your old Mac. [:=)
>
> My K3 is S/N 642, and has been upgraded multiple times. I think it's about 10
> years old and I think Elecraft has done a very good job compared to what the
> other guys do. I'm a little in awe that Elecraft has been in business long
> enough now for the inevitable to be happening.
>
> 73,
> Fred ["Skip"] K6DGW
> Sparks NV DM09dn
> Washoe County

Craig Smith-4

Re: Where is Elecraft Support ?

Great post Wes

73 Craig AC0DS

> On 10, Mar2020, at 9:40 PM, Wes <[hidden email]> wrote:
>
> Before I retired the second time I was managing a small group of components engineers. Several of my guys worked full time on parts obsolescence issues. "Lifetime buys" sound like a good idea until you run up against the procurement and QC people. Try managing inventory of pricey Mil-spec parts for 10 or more years, maintaining QC traceability. Not easy and when you finally need them you'll find they were thrown away after the last reorganization. (I never liked the word reorganized, as it suggests that you were previously organized, something that I never found to be the case.)
>
> BTW, several sources will still sell you a MC68000.
>
> Wes N7WS
>
> On 3/7/2020 6:02 PM, Fred Jensen wrote:
>> You can always emulate the US Department of Defense if you'd like ... it's called a "Lifetime Buy." When the airplane builder's contract finally ends and he no longer is required to stock parts, the engineers and logistics folks decide on the further lifetime of the airplane fleet and buy enough parts to keep it flying until it will be retired to Arizona which might be in 20 more years.
>>
>> A lot of folk believe that science and engineering are the same thing. They're not. Engineering is science coupled with economics, logistics, mathematics, fabrication, maintenance, supply chain management, and a host of other trade-off's, sometimes including labor relations and law. Bell Labs "invented" the transistor. Companies like TI, Fairchild Semiconductor, Intel, Motorola, and AMD put them in the marketplace and they get to stop making them when something better comes along. See if you can find a Moto 68000 replacement for your old Mac. [:=)
>>
>> My K3 is S/N 642, and has been upgraded multiple times. I think it's about 10 years old and I think Elecraft has done a very good job compared to what the other guys do. I'm a little in awe that Elecraft has been in business long enough now for the inevitable to be happening.
>>
>> 73,
>> Fred ["Skip"] K6DGW
>> Sparks NV DM09dn
>> Washoe County
>
> ______________________________________________________________
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David Gilbert

Re: Where is Elecraft Support ?

In reply to this post by Wes Stewart-2

That makes zero sense.

What are you going to make a "Lifetime Buy" on? A synth? A front
panel? A tuner? You might as well buy a second (or third) rig since
you don't have a clue what might fail in the future, and if you buy all
those things separately (or worse yet the individual components that go
into them) you better plan on working an extra year or so before retiring.

By the way, I spent my career in the semiconductor business (operations
manager) and I can say with great authority that many discontinued
devices had no business being offered for sale in the first place.
Companies (not just mine) would often develop a new product line and bin
sort for different ranges of performance. Component A might have a 30%
yield but have better specs than Component B that had a 90+% yield.
Component A would get designed into more demanding applications and sell
for a higher price, while Component B was higher volume, sold for less,
and essentially subsidized the yields for Component A. That worked fine
until somebody decided they wanted a LOT of Component A, or the demand
for Component B dried up. No matter what anyone says, the market won't
simply bail you out by paying you three times more money for Component A
when you get in trouble, and after a while you have no choice but to
announce a discontinuance. I strongly suspect that's what happened to
the tight tolerance caps Elecraft used in the K1 band modules.

When I was the ops manager, I tried my best to squash that kind of
practice. Either make the process capable or face reality.

73,
Dave AB7E

>
> On 3/7/2020 6:02 PM, Fred Jensen wrote:
>> You can always emulate the US Department of Defense if you'd like ...
>> it's called a "Lifetime Buy." When the airplane builder's contract
>> finally ends and he no longer is required to stock parts, the
>> engineers and logistics folks decide on the further lifetime of the
>> airplane fleet and buy enough parts to keep it flying until it will
>> be retired to Arizona which might be in 20 more years.
>>
>> A lot of folk believe that science and engineering are the same
>> thing. They're not. Engineering is science coupled with economics,
>> logistics, mathematics, fabrication, maintenance, supply chain
>> management, and a host of other trade-off's, sometimes including
>> labor relations and law. Bell Labs "invented" the transistor.
>> Companies like TI, Fairchild Semiconductor, Intel, Motorola, and AMD
>> put them in the marketplace and they get to stop making them when
>> something better comes along. See if you can find a Moto 68000
>> replacement for your old Mac. [:=)
>>
>> My K3 is S/N 642, and has been upgraded multiple times. I think it's
>> about 10 years old and I think Elecraft has done a very good job
>> compared to what the other guys do. I'm a little in awe that
>> Elecraft has been in business long enough now for the inevitable to
>> be happening.
>>
>> 73,
>> Fred ["Skip"] K6DGW
>> Sparks NV DM09dn
>> Washoe County
>

Phil Kane-2

Re: Where is Elecraft Support ?

In reply to this post by Jim Brown-10

On 3/7/2020 12:34 PM, Jim Brown wrote:

>> I check my e-mail several times a day. And I check my SPAM filter
>> once every day. In the world we live in, nothing is perfect.
>
> Same here.

Having had a career that ran on messaging and memos starting from the
telegram, Telex and TWX eras, I do that instinctively. Is that a sign
of insecurity ????

On topic - my K2 is great for RTTY and other data protocols even though
they are not built-in alike the K3- series.

73 de K2ASP - Phil Kane
Elecraft K2/100 s/n 5402

From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon
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