Elecraft

email response from Elecraft

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Robert Emory

email response from Elecraft

As a suggestion perhaps Elecraft could set up their email server
to automatically generate a response to every email that it has
been received (and maybe a thank you) and a reply will be
forth coming.
Then the sender would know their email had been received.
Just a thought,
Bob (KD1CT)
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Bill Clarke

Re: email response from Elecraft

Excellent idea - takes the guess work out of emails.

--
IN GOD I TRUST (but, NOT a single politician)
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Nr4c

Re: email response from Elecraft

In reply to this post by Robert Emory

OK, so you have an automated response from some computer that such and
such email was received. It still hasn't gotten to the person it needs
to go to, so maybe if you send your email with a request for a "Read
Receipt", you'd at least know that a PERSON had looked at it, and
checked the "BOX".

I personnaly don't think this is the forum for complaints about the
company or it's policies. If you have a problem with customer service,
orders, or support, you need to email Wayne, Eric or Lisa. They will
help you solve your problem. Sharing their/your "dirty laundry" with
current, past and potential customers is not in good taste. It there
were a systemic problem with support or service, the company would not
be doing business this long with the vast array of products available
that Elecraft offers.

...bilkl nr4c

On Tue, 7 Aug 2012 07:17:41 -0400, Robert Emory wrote:

> As a suggestion perhaps Elecraft could set up their email server
> to automatically generate a response to every email that it has
> been received (and maybe a thank you) and a reply will be
> forth coming.
> Then the sender would know their email had been received.
> Just a thought,
> Bob (KD1CT)
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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Sebastian, W4AS

Re: email response from Elecraft

An automated response to an initial email should be standard practice in business. This lets the sender know they at least have the correct email address, and should list the times the business is open, etc.

Not all email applications have the read receipt function.

I disagree with you. This should be an avenue for both positive and negative comments. I don't want to read only about the positive, and Elecraft would lose out on constructive criticism and ideas to continue to enhance the company.

73 de Sebastian, W4AS

On Aug 7, 2012, at 10:14 AM, nr4c <[hidden email]> wrote:

> OK, so you have an automated response from some computer that such and
> such email was received. It still hasn't gotten to the person it needs
> to go to, so maybe if you send your email with a request for a "Read
> Receipt", you'd at least know that a PERSON had looked at it, and
> checked the "BOX".
>
> I personnaly don't think this is the forum for complaints about the
> company or it's policies. If you have a problem with customer service,
> orders, or support, you need to email Wayne, Eric or Lisa. They will
> help you solve your problem. Sharing their/your "dirty laundry" with
> current, past and potential customers is not in good taste. It there
> were a systemic problem with support or service, the company would not
> be doing business this long with the vast array of products available
> that Elecraft offers.
>
> ...bilkl nr4c
>
> On Tue, 7 Aug 2012 07:17:41 -0400, Robert Emory wrote:
>> As a suggestion perhaps Elecraft could set up their email server
>> to automatically generate a response to every email that it has
>> been received (and maybe a thank you) and a reply will be
>> forth coming.
>> Then the sender would know their email had been received.
>> Just a thought,
>> Bob (KD1CT)

David Gilbert

Re: email response from Elecraft

In reply to this post by Nr4c

If this isn't the proper forum for open discussion on the pros and cons
of Elecraft products and service, what is? eHam.net??? Just because
one recent post was petulant doesn't mean that negative issues should be
buried under the misguided guise of "good taste". I've bought several
Elecraft products and I've been more than happy with each one of them,
but the day that this reflector turns into nothing but a bunch of glad
handing endorsements is the day I go elsewhere.

Besides, if you think staying in business with a broad product base is a
guarantee of good customer service you've lived a pretty sheltered
existence.

Dave AB7E

On 8/7/2012 7:14 AM, nr4c wrote:

> I personnaly don't think this is the forum for complaints about the
> company or it's policies. If you have a problem with customer service,
> orders, or support, you need to email Wayne, Eric or Lisa. They will
> help you solve your problem. Sharing their/your "dirty laundry" with
> current, past and potential customers is not in good taste. It there
> were a systemic problem with support or service, the company would not
> be doing business this long with the vast array of products available
> that Elecraft offers.
>
> ...bilkl nr4c

Eric Swartz - WA6HHQ

Re: email response from Elecraft

Administrator

Gentlemen - This -is- the proper forum for pro/con on our products,
support etc. Its one of the primary ways we learn about issues and then
can quickly react to them. We want to hear it all.

That said, its also incumbent on everyone not to overly prolong threads
with arguments back and forth. Its not necessary to win an argument on
the reflector. If you feel the urge to prolong a difference of opinion
past a couple of postings, please take it off list. .

Its also outside of the list guidelines to complain about a posting or
criticize a posting as inappropriate. Let's the list moderator handle
that role. (Feel free to send me complaints about postings etc.)

Let's close this thread at this time, as I think we've covered it pretty
thoroughly.

73,

Eric
Elecraft Lost Moderator, List Modulator and sometimes List Moderator..
---
www.elecraft.com

On 8/7/2012 1:03 PM, David Gilbert wrote:
> If this isn't the proper forum for open discussion on the pros and cons
> of Elecraft products and service, what is?

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Joel R. Hallas

Re: email response from Elecraft

In reply to this post by Robert Emory

I think Sebastian may be on to something here!

Elecraft is growing -- great news in many ways. OTOH, a widely distributed
"virtual" company can't help but have communication issues. I think an
automated response, which can seem unfriendly in many cases, can be used to
advantage. It could say, for example:

"Your e-mail has been received by Elecraft Customer Service and we pride
ourselves on great customer service. If you are inquiring about a product
returned for service, and you didn't include your RMA number and amateur
callsign in your e-mail request, it may take a while to route you message to
the appropriate service group. If that's the case, please just copy your
sent message and resend it with the RMA number and callsign in the Subject
line. We will then be able to serve you even better"

That will help those customers who don't watch the e-mail list!

BTW, I've always received very prompt response to my e-mail -- but when
Elecraft gets to be the size of GM (perhaps not great example <G>) we will
no longer be able to expect Wayne and Eric to get involved in every service
question!

Regards, Joel Hallas, W1ZR
Westport, CT

***********************
An automated response to an initial email should be standard practice in
business. This lets the sender know they at least have the correct email
address, and should list the times the business is open, etc.

...

73 de Sebastian, W4AS

*******

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